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2012-02-16 05:30 PM
I just made the 4.0.2.A.0.62 update on my Xperia ray ST18i yesterday and since then I can't turn it on anymore.
Here is what I did to update the phone :
-> I downloaded the update.
-> I launched the setup clicking on "Install".
-> My phone turned off and after few seconds the screen displayed an install icon with 3 rounds (for every steps of the setup I guess).
-> After few seconds the phone turned off by itself.
What I did to try to resolve the issue :
-> I took the battery off for few seconds, put it back to the phone and then tried to turn it on : nothing happened, no reactions of the phone
-> I tried to connect the phone to the wall charger with USB (the battery was approximativly 50% when I tried the update) : nothing happened, no reactions of the phone
-> I tried to connect the phone to my PC with USB : nothing happened, no reactions of the phone, the PC didn't even reconize the phone
-> I tested the battery and it seemed ok.
-> I downloaded and installed PCC and connect the phone to my PC : PCC didn't reconnize the phone
-> I downloaded and installed Update Service (SEUS). the soft reconnized the phone so I was able so successfully update the phone but still I wasn't able to turn the phone on
Since I updated my phone with SEUS, my PC and PCC both reconnized the phone, and when the phone is connected the notification LED turns on green and when I try to turn the phone on (keeping my finger on the ON button) the notification LED appear and disappear constantly every seconds (color : green).
Thanks in advance for your kind help !
2012-02-17 08:52 AM
Follow slimshaddys advice. And if it fails you can contact your local support team for info about repair centers in your area.
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- Community Manager Sony Xperia Support Forum
2012-02-17 10:22 AM
I tried to update once again but the issue is the same ...
It's a shame that a 2 weeks old Sony phone crash down after an ... update ! I'm also suprised that the only support and explanations Sony can give to its customer is the adress of the repair centers (it will takes much more time and I won't have my phone back before days or weeks ... ). Moreover, same if I can get my phone repaired, I still won't know if I can make updates, what is the exact issue.
2012-02-17 02:13 PM
well sometimes this issue happen , and dont worry you can make future updates wihout any problem....
don't be afraid , its an electronic device and anything can happen..
2012-06-22 07:38 PM
My Xperia Ray has exactly this issue as your in this morning and i was worrying all day until tonight. My Xperia Ray is a Japanese version(so03c nttDocomo) and it had an unlock bootloader before, so i can not update the firmwares directly on my phone anymore because it will be bricked. I guess your phone had been rooted or unlocked, right?Fortunately i found the solution for this. Just follow the steps below:
1. Download software Flashtool here:
2. Extract it to a folder and find and run the file: "X10FlashTool.exe"
3. Click "flash" button on window then press and hold power button on your phone and take an usb connect at the same time.
4. Wait to see the sentence: " the flash process is finish" and disconnect the usb cable then turn your phone on.
5. It is done, your phone backed to the life
But after this shocked broblem, i can not go to google play. My phone always show the notification: "can not connect" anytime i try to do it. Irrespective of from the Market icon and web browser app.(no problem with web surfing though)Can annyone help me, pls?