Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
Anonymous(anon)
Posts: 0

purple fringe and image contains grey area problem in neo v

HI Sir/Madam,

My phone is jus two months old.

Please look at the image below.. this was taken in my neo v in a dark place with led flash.

I also have some more issues:

1. I'm not able to take a single panoramic image without the grey area.

2. Sometimes when i open an image it does't load.

3. Heating problems.

Please tell me what is the problem and what is to be done.? please guide me.

DSC_0195.JPG

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: purple fringe and image contains grey area problem in neo v

Has it always been like this? Does it only occur when in bad lighting conditions?

I suggest you update the phone software first of all if you haven't already. If you have, go with the repair software option instead. Both are done in PC Companion.

Start with this and then check if your other issues still remain or not and let me know.

Moderator
slimshaddy
Posts: 6,623
Registered: ‎2011-06-28

Re: purple fringe and image contains grey area problem in neo v

this happens with all the phones.. a user nabeelraza explained this to me..

http://talk.sonymobile.com/message/164904#164904

reply there also..

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: purple fringe and image contains grey area problem in neo v

OK, this is news to me, but clearly something several users are experiencing.

I'll report this for investigation. I'll keep answering in this thread only. I will add the other thread to the report though since it holds many pictures with good examples.

Keep your eyes on this thread for updates.

Moderator
slimshaddy
Posts: 6,623
Registered: ‎2011-06-28

Re: purple fringe and image contains grey area problem in neo v

ok thanks :smileyhappy:

Anonymous(anon)
Posts: 0

Re: purple fringe and image contains grey area problem in neo v

Hi,

Thanks for replying.. I've the latest up to date software.. I always update it through PC companion.

It occurs only in bad light conditions.. otherwise its good. Please let me know if this is a hardware issue.?

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: purple fringe and image contains grey area problem in neo v

I've reported this now. I'll let you know when I have received a reply.

Anonymous(anon)
Posts: 0

Re: purple fringe and image contains grey area problem in neo v

sure.. thanks.. what about the image contains grey area problem in panaromic mode?

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: purple fringe and image contains grey area problem in neo v

That's probably a different story.

I get that too sometimes but not always. If you move the phone to quick/slow/askew it will abort and ask you to retry or it will save the "good" part and then fill out the missing part with a grey area.

I suggest you keep trying until you get the hang of it. Try turning only the phone and compare to turning your body with the phone etc. See what works better for you. It's a bit tricky but it's not impossible. :smileyhappy:

Anonymous(anon)
Posts: 0

Re: purple fringe and image contains grey area problem in neo v

ahh for that you need more practice i guess  it happens

tip - move ur body instead of just moving ur hand ..