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Anonymous(anon)
Posts: 0

Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

Hi,

I have been using neo V with version 4.0.2.A.0.62 and currently whenever I connect my phone to Sony PC Companion, getting a message to upgrade the same to 4.1.B.0.431. I took back up and tried to upgrade.. nogo

I get a error message saying "Unable to install or start phone software update components."

please help.

Regards,

Pradeep

Forum Legend
uliwooly
Posts: 49,003
Registered: ‎2010-07-03

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

use this instead

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

thank you for sharing the link. I shall check and revert to you.

Forum Legend
uliwooly
Posts: 49,003
Registered: ‎2010-07-03

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

let us know how it goes

Don't forget to mark the Correct Answers & Helpful Answers

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

Yesterday, while updating my Neo with number Serial 1246-7758, via PC Companion I also faced the same problem, when PC to phone update came, it stopped right in the middle, showing update cannot be done due to an error.

I tried repairing using PC companion, but that too didnt work. Only the sony logo and green LED was blinking and PC companion was not identifying the phone.

After searching for some time in google,as someone suggested, I uninstalled PC Companion, downloaded and installed SEUS, manually selected my phone model and it worked!! It is working now, as I did a repair, I lost all the data in phone memory like my contacts, messages etc etc...

Pls do remember to get a backup of your data before proceeding :smileyhappy: I havent done that....so paid the price...

Can anybody throw some light on how to get back old Sony Ericsson QWERTY keyboard for neo in ICS, the current keyboard letters are small and not so bold like what I had before....I tried installing gingerbread keyboard from Playstore, but it is not the one I had before...

Thanks in adavance!!

Forum Legend
uliwooly
Posts: 49,003
Registered: ‎2010-07-03

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

check this thread and see if the Xperia S's keyboard work

http://talk.sonymobile.com/message/164329#164329

Don't forget to mark the Correct Answers & Helpful Answers

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

Hi uliwooly,

Thank you for helping :smileyhappy:

I was able to install Update service application successfully. However while it was showing synchronising, received an pop-up

Unexpected error

"An unexpected error has occurred. The application will shutdown"

asking me to click OK. Once I clicked OK. The applciation got closed.

Please help

Forum Legend
uliwooly
Posts: 49,003
Registered: ‎2010-07-03

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

which app was it?

Don't forget to mark the Correct Answers & Helpful Answers

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

Anonymous(anon)
Posts: 0

Re: Unable to upgrade the Android version from 4.0.2.A.0.62 to 4.1.B.0.431

My phone SI no. is 1254-8966 hope the below info helps anyway...

received below details regarding ICS release

Phone model - Xperia Neo V (MT11)

SI-number   - 1254-8966

Released    - 6/7/2012