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One time poster
sushantnkiri
Posts: 27
Registered: ‎2012-02-26

TrackID Update Error

TrackID is intregated software in Neo V. I haven't downloaded TrackID from Google Play.

When i use it, it shows there is an update for the same.

When i click Update button. It takes 2 seconds & gives notification that "Couldn't download the update"

Is anyone facing the same problem ?

Do anyone has an solution for that ?

OR

Is it going to be fixed in Next Update, which will be ICS ??

Thanks in advance.

Sushant N. Kiri

Moderator
Nabeel
Posts: 4,573
Registered: ‎2012-01-10

Re: TrackID Update Error

ignore the update. Well thats not an update.. its just like an add showing that there is a new version


use the original one :smileyhappy:

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One time poster
sushantnkiri
Posts: 27
Registered: ‎2012-02-26

Re: TrackID Update Error

thx for d fast reply buddy.....

how did u know its not an update ?

Moderator
Nabeel
Posts: 4,573
Registered: ‎2012-01-10

Re: TrackID Update Error

i know you are already familiar with this http://talk.sonymobile.com/message/172485#172485

screenshot_2012-03-27_1310_1.png

As we can cleary see its just like an add.. and not an update.

If this was supposed to be an update, we would have got the notification in android market

Whenever an update would be available, you would be notified in android market/ google play

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One time poster
sushantnkiri
Posts: 27
Registered: ‎2012-02-26

Re: TrackID Update Error

k....man

thx u

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: TrackID Update Error

OK people, this should be solved now. Can you please confirm this?

To shed some light on the problem and what's been done to fix it:

When the first recognition is done in TrackID the application checks if there is an update available on the “Java update server”. If there is no update, the client should get an empty body in the response. The Java update server was recently moved and with the move a small change was introduced: Instead of an empty body, the server responded with the text “Latest version is used” or something similar. This small text body from the server response was interpreted as an update package by the client. Consequently the update failed.

Now the implementation is changed so no text body is included in the update response.

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Adviser
Xpeeria-Pro-User
Posts: 107
Registered: ‎2011-12-29

Re: TrackID Update Error

Because of this issue I have never even started TrackID since last software update. So do you recommend me to go start the application first and then follow the instructions for update if it gives me or should I go straight to the play (market) and download separate one?

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: TrackID Update Error

The issue should be solved so you should not have to download the Android Market/Play Store version. I had this issue before too and I no longer get the error message so you should be fine. :smileyhappy: Let me know if you give it a try.

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Adviser
Xpeeria-Pro-User
Posts: 107
Registered: ‎2011-12-29

Re: TrackID Update Error

I've started the TrackID preinstalled in the firmware. Got no update notification thought. I even restarted the phone, tried the play store, tried to workaround the application itself but still nothing.

In the settings>application there is TrackID version 3.41.17

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: TrackID Update Error

That's correct. The problem we had was that the app triggered a false prompt for update. There never was an update available (which is why it naturally could not update).

3.41.17 is the latest version of the stock app TrackID.

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