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Sony Ericsson display problem

One time poster
Posts: 5
Registered: ‎2012-04-09

Sony Ericsson display problem

Hi,

I bought Sony Ercisson Neo V on 25 Jan 2012.

Recently I am running into its usage issue.

Phone display is not working. I am not able to see anything on screen.

I can only see display for sometime if I restart the phone after two or three days.

Display is lasting for only few hours and shutting again.

Unfortunately I have lost the warranty card.

Is there a way I can get it serviced at Sony Service Centre using the 15 digit IMEI # of the phone after repair.

Please help me...I have invested a lot in buying phone and cannot invest again in its repair.

Thanks in advance,

Sarma


All Replies
Moderator
Posts: 4,806
Registered: ‎2012-01-10

Re: Sony Ericsson display problem

most probably its a hardware issue
still there is no harm in giving software repair a try smile happy

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

both the links are same

see how it goes

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Moderator
Posts: 4,806
Registered: ‎2012-01-10

Re: Sony Ericsson display problem

if not successfull then try visiting the shop from where you buyed the phone , they could issue you a duplicate bill or some etc like thing
i think you only need the proof of the date of purchase smile happy

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Sam
Sony Xperia Support
Posts: 7,161
Registered: ‎2011-04-11

Re: Sony Ericsson display problem

If after all this you are still unable to source the proof of purchase, you may need to contact your local Sony Support team ad raise a case with them.


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One time poster
Posts: 5
Registered: ‎2012-04-09

Re: Sony Ericsson display problem

I am staying in Bangalore (one of the metropolitans in India) and came to know that only two service centres are available in the entire city...why dont they increase the service centres. I have to travel a lot of distance to reach the Service Centre