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2011-10-13 06:35 AM
I don't quite understand your issue.
If you want to replace your phone, you can do that yourself.
If you are referring to getting a replacement under warranty, then you need to go to the place you bought the phone from or a SE service centre for them to decide if the problem you are facing can be rectified or the phone needs to be replaced.
2012-04-04 04:51 AM
My st15i was bought last sep and I got the following problem in the winter time. The phone's back and menu buttons react uncontrolled and the problem affected my normal use of the phone. I have write to you months ago and was asked to go to service who kept asking me to change the screen which is not free. I want to know if sony has realised the problem and come out with any practical solvement of this problem. As I know, the problem I encountered was quite common with st15i in the Chinese market.
2012-04-04 05:01 AM
Unfortunately with a problem of this nature we can only advise you to follow the previous instructions regarding having the handset repaired by an authorised repair agent.
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