Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2011-11-21 09:22 AM
I'm experienceing trouble with pc companion, it detects my phone sk17i, but it does not detect the software version, i get a message saying that " phone software update information currently not accessible ". Also tried to change the phone mode's aswell, the MTP and MSC but nothing happens.
I have tried re-installing the pc companion but same message occurs. Can anyone help what's wrong. Few weeks ago it was working fine and use to detect software aswell. Don't know what happened if anyone can help, it would be appreciated.
I have also attached the snap of the pc companion message.
2011-11-21 12:07 PM
Tnx for ur reply, will surely try all the options suggested by u and will let u know the status, well another thing i did not do anything with the bootloader.
2011-11-21 02:18 PM
I have updated the cell phone using the above link, its updated to Android Version 2.3.4 and Build no - 4.0.2.A.0.58, but still the pc companion is not able to identify the software version, however its able to detect my cell phone sk17i. I had removed sim and memory card while updating and its successfully updated. Should i format the memory card and install everything in it again.
2011-11-22 03:55 AM
I'm glad you succeeded updating your phone, it's really odd that if the bootloader is locked it's not recognizing the phone/software, reformatting the SD card won't make any difference, how about Update Service
2011-11-22 06:09 AM
What do i do next, a bit confused, is anybody else experiencing same problem. I have tried updating the phone with update service, did everything possible, reinstalled pc companion again. Nothing works. PC Companion still detects phone but fails to recognize software version.