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One time poster
Sam8563
Posts: 17
Registered: ‎2011-10-23

PC Companion Not Detecting Software version.

I'm experienceing trouble with pc companion, it detects my phone sk17i, but it does not detect the software version, i get a message saying that " phone software update information currently not accessible ". Also tried to change the phone mode's aswell, the MTP and MSC but nothing happens.

I have tried re-installing the pc companion but same message occurs. Can anyone help what's wrong. Few weeks ago it was working fine and use to detect software aswell. Don't know what happened if anyone can help, it would be appreciated.

I have also attached the snap of the pc companion message.

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: PC Companion Not Detecting Software version.

did you unlocked your bootloader?

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: PC Companion Not Detecting Software version.

try Update Service

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

Make sure you backup everything

Backup & Restore app

Use this links to download the apk

http://forum.xda-developers.com/showthread.php?t=1193802

or

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y


How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the backup & restore app, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email
on your computer
-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import
Apps

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

market my library.JPGmarket my library 02.JPGmarket my library 03.JPGmarket my library 04.JPG

SMS/MMS

if you don't want to use the backup & restore app then

Install "backup SMS" to back up your SMS and MMS to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or your SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or for your MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs

And for call logs this is great

https://market.android.com/details?id=com.yang.android.ansta

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: PC Companion Not Detecting Software version.

also with Update Service

remove both the SIM card and SD card and then try to update your phone

One time poster
Sam8563
Posts: 17
Registered: ‎2011-10-23

Re: PC Companion Not Detecting Software version.

Tnx for ur reply, will surely try all the options suggested by u and will let u know the status, well another thing i did not do anything with the bootloader.

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: PC Companion Not Detecting Software version.

Anytime

ProfessorFrink1.gif

Anonymous(anon)
Posts: 0

Re: PC Companion Not Detecting Software version.

I have the same problem. It's probably something on Sony's side. Probably doing some maintenance or something like that. Just wait a day or two.

One time poster
Sam8563
Posts: 17
Registered: ‎2011-10-23

Re: PC Companion Not Detecting Software version.

I have updated the cell phone using the above link, its updated to Android Version 2.3.4 and Build no - 4.0.2.A.0.58, but still the pc companion is not able to identify the software version, however its able to detect my cell phone sk17i. I had removed sim and memory card while updating and its successfully updated. Should i format the memory card and install everything in it again.  :smileyconfused:

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: PC Companion Not Detecting Software version.

I'm glad you succeeded updating your phone, it's really odd that if the bootloader is locked it's not recognizing the phone/software, reformatting the SD card won't make any difference, how about Update Service

One time poster
Sam8563
Posts: 17
Registered: ‎2011-10-23

Re: PC Companion Not Detecting Software version.

What do i do next, a bit confused, is anybody else experiencing same problem. I have tried updating the phone with update service, did everything possible, reinstalled pc companion again. Nothing works. PC Companion still detects phone but fails to recognize software version. :smileyconfused: