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One time poster
Xperianut
Posts: 1
Registered: ‎2013-10-15

Xperia Go touch screen problem.

[ Edited ]

I had a place on a screen are not receiving my touch feedback when i tried messaging with keyboard. the backspace, O, P are not responding. If I rotate the phone/keyboard,  My space button i not working now.

 

  

Weird tho, if Swipe unlock the same area, it work. Draging an icon pass that area is working.

 

It is possible the certain area on the touch screen are not working? 

Sony Xperia Support
Alexander
Posts: 2,918
Registered: ‎2013-06-12

Re: Xperia Go touch screen problem.

Test the touch screen using the application Xperia diagnostics: 

 

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

 

You could also try to repair the phone software using PC Companion: 

 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone". 

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One time poster
reemeeran
Posts: 1
Registered: ‎2013-12-15

Re: Xperia Go touch screen problem.

My XPERIA doesn't respond to my touch in various keys like OP QC how to repair why this cause?
Newbie
leeming
Posts: 3
Registered: ‎2013-06-25

Re: Xperia Go touch screen problem.

Same problem as mine. See the link below. Is this a common issue with this model?

 

http://talk.sonymobile.com/t5/Xperia-go/Xperia-Go-touch-screen-has-dead-zones-around-the-edges/m-p/4...

Sony Xperia Support
Alexander
Posts: 2,918
Registered: ‎2013-06-12

Re: Xperia Go touch screen problem.

If the problem persist after a repair of the phone software , I suggest that you contact your local Xperia support team to get information about nearest service center so your unit can get examined and fixed:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

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One time poster
taufikabidin
Posts: 1
Registered: ‎2013-12-19

Re: Xperia Go touch screen problem.

i have same trouble here...

my keypad potrait cannot response, the point is "shift", "coma"...it was happen to whatsapp keypad, emoticon menu cannot response, and sometime my phone open automatically to camera and wechat, when i push "back", the phone still open that both app back and back again...it just can normal only use "home" touch.

that issue was happen to another app..so i can tell that the problem is from the screen...

 

i had to reinstalled the phone and the problem still yet solved...

i live at Lombok, Indonesia..in this area, there's nothing sony service centre...the nearest sony centre is at Bali..

pliss sony repair that issue to next phone, we believe sony can do that...

 

 

One time poster
Slick08
Posts: 1
Registered: ‎2014-01-02

Re: Xperia Go touch screen problem.

did anyone tried doing this? and was it successful? anyone?