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One time poster
archm
Posts: 6
Registered: ‎2012-04-14

new xperia arc s doesn't star

Hello,

i am facing serious problem i just bought arc s yesterday it was working fine yesterday i switched it off and the battery was almost 40% today i tried to switch it on it just vibrate with blank screen even i try press the button agian it just vibrate. i plugged it to recharge the notification led light is blinking green. ANY HELP!!!!!

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: new xperia arc s doesn't star

Hi, try removing and reinserting battery, then power on again.

One time poster
archm
Posts: 6
Registered: ‎2012-04-14

Re: new xperia arc s doesn't star

the same issue thanks for your concern.

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: new xperia arc s doesn't star

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

both the links are same

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Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: new xperia arc s doesn't star

oops
no feature of auto refresh :smileysad:
:smileyangry:

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Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: new xperia arc s doesn't star

Suggest leaving it to charge for some time.  If this does not work, proceed to Software Repair.

One time poster
archm
Posts: 6
Registered: ‎2012-04-14

Re: new xperia arc s doesn't star

I'll try and tell u the result after while thanks.

One time poster
archm
Posts: 6
Registered: ‎2012-04-14

Re: new xperia arc s doesn't star

i followed the instructions of both softwares but i stack in the same step which is preparing the phone to update.

disconnected the usb from phone and pc

reconnected it after 5 seconds to pc and the othe side of it to the phone while pressing back button nothing happened. stack in this step. :smileyworried:

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: new xperia arc s doesn't star

i think you are not able to connect it properly
Use SUS and insert one end of usb cable into mobile, now keep mobile on a flat surface comfortably , press and hold the back key and insert the other end of usb cable into pc ( don't release back key until you are asked to)
see if you are able to make it

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One time poster
archm
Posts: 6
Registered: ‎2012-04-14

Re: new xperia arc s doesn't star

thanks in advance i'll take it back to the retail.