Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.
Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.
2011-07-01 07:58 PM
How many Arc users are experiencing cracks like this?
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2011-07-06 07:26 PM
Midnight Blue Xperia Arc. Bought it 3 months ago in the Netherlands. Never ever dropped it but now it has a crack in the housing above the light sensor...
Experienced similar problems with my previous phone, the Xperia X1. This appeared to be a common problem.
Seems like SE isn't able to produce phones with solid housings. Think I'll move over to another brand next time...
2012-03-27 12:25 PM
I've answered in this thread several times already and I have nothing new to add.
If you have a crack in the housing you need to have it sorted at a service center. If you have any issues with warranty or have any questions related to the service routines, you need to bring this up with the local support team.
Click this link and choose your country in the drop down list.
You can also email the support at firstname.lastname@example.org. Replace XX with e.g. SE for Sweden, IN for India etc.
2011-07-01 08:36 PM
i am ive already started a post on here about it . ive also sent a email to sony ericsson about it but they replied and said it wasnt a known issue even though i linked the xda forum post on this subject.im very unhappy about this problem to say the least and i will probably will never buy another sony phone as i like to keep my phones in a 1 condition and the quality of this handset is just dodgy compared to other makes sham really as i actually love the functionality and design.
2011-07-01 09:00 PM
midnight blue ,vodafone uk model.i keep it in a hard leather case at all times and its not been dropped once ive had the handset since mid april im really ****** off with these cracks im bloody carefull with my phones.
2011-07-01 10:21 PM
midnight blue, generic uk model
sent to SBE today after reporting to sony - see below
You have now been connected to an agent.
steve: please take a look at
steve: and also
Mark Chapman: Hi , thank you for contacting Sony Ericsson UK Chat Support. My name is David, how can I help you today?
Mark Chapman: Ok
Mark Chapman: How can i help.
steve: why is this happening and what do you intend to do to resolve the issue
steve: as i have the same issue
steve: and sony have not answered in http://talk.sonyericsson.com/message/84003
Mark Chapman: This is not something we had raised, and this is the first time I have heard of the issue.
Mark Chapman: If you would like you can send the phone in and we will take a look at it, repair wise.
steve: ok what is the process of sending it in and how long will this take
Mark Chapman: I can send you an e-mail including repair information. Is that okay?
Mark Chapman: Repair can take 5-7 working days from receipt, on average.
steve: how log will this take
steve: and what are sony doing to resove the issue.
steve: i dont want to send it in every other week as the same fault has reoccoured!
Mark Chapman: Like I said this is not a mass issue we have found, if you send in the handset and we see its a manufacturing fault we will repair it free of charge.
steve: i would expect so.
steve: i would like to make it clear that i shallnot be paying for the replacement casing
steve: have you emailed the details to me
steve: is it posted to sony or sbe
Mark Chapman: SBE
Mark Chapman: Ill need your email address.
Mark Chapman: I'm just sending that e-mail, one moment.
Mark Chapman: Ok thats it, the email has been sent out.
Mark Chapman: Is there anything else I can help you with?
steve: will post tomorrow and also ask sbe how many of these faults they have seen
steve: are you now looking into the issue as to what all of these customers have the same issue?
Mark Chapman: Sure, we will keep an eye on it, at the moment though we really haven't had any calls on it or chats as far as im aware.
steve: well i shall be posting this chat to make others aware that sony are aware
Mark Chapman: Like i said we will keep an eye on this.
2011-07-04 03:15 PM
I had my Arc about a month and a half. So far no cracks yet.
Touch wood it does not start appearing.
I feel the Arc is very fragile phone and the back cover sometimes creaks.
The X10 feels more solid.
2011-07-06 12:27 AM
had my arc for about 4 months had the same crack for about 3 months my wife didnt have any at the time now she doze and they get bigger I now have one on top and the bottom! if you dont have any yet you will soon get some!