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Anonymous(anon)
Posts: 0
Accepted Solution

Screen freeze on Arc

Hi Guys,

My wife has an Arc which does not progress past the SE logo when starting up, when I connect to the update service it suggests that there is no phone connected, I tried changing leads but with the same result. The phone will not switch off unless the battery is pulled out. The battery does appear to be charging ( I have seen the 'flash' icon when I plugged it in). I have seen various methods of resetting the phone on the internet but I am not too confident to try them as they allseem  different. Any ideas how to progress would be appreciated.

Oracle
suze
Posts: 2,732
Registered: ‎2010-07-03

Re: Screen freeze on Arc

Hello there and welcome to the forum.  Your query seems to have been missed by the usual suspects that offer answers so I will chip in and see if I can assist you.

When you say you have connected to the update service I am assuming you are talking about Sony Update Service (previously Sony Ericsson Update Service/SEUS) if this is the case then you could try using PC Companion and doing a repair that way.  If you have only tried usng PC Companion then you could try again with SUS Update service - Sony Smartphones (UK) download and follow the instructions.

If that fails then you could try using Flashtool there is a really good guide on this thread

http://talk.sonymobile.com/message/92156 to using Flashtool by Uliwooly.  It is one that I have followed and altho it may look complicated it actually isn't.  This is of course an unofficial way to go and I have to add the party line that it may invalidate your warranty.

Your other recourse would be to contact your carrier/retailer or Sony direct with a view to getting the phone looked at under warranty.  Contact us - Sony Smartphones (Global UK English)

Anonymous(anon)
Posts: 0

Re: Screen freeze on Arc

Hi Suze,

Thanks for your reply, I was trying to connect to PC Companion because I have not heard of the SUS.

I have connected to the SUS and the phone is now sorted!

The phone was bought 'simless' from Play as a present so if the SUS didn't work it would have been going back to SE under warranty either via Play or a straight post from me.

Once again, thanks for the help, it does restore the faith.

Oracle
suze
Posts: 2,732
Registered: ‎2010-07-03

Re: Screen freeze on Arc

Oh really glad you got it sorted.  It's always good to score brownie points with the wife by sorting her phone out!

SUS is a great tool for sorting out problems and general advice is if you have an issue always give this a go first.  

Hope she can now enjoy her phone once again.  If you need any more help you know where to ask.