2012-03-31 04:58 PM
Try it in Safe Mode .... Reboot PC, keep tapping F8 till Safe Mode Menu appears. Select Safe Mode with Networking, then proceed with software repair using Update Service.
2012-03-31 05:22 PM
What I think its going on is that he is moving the phone around after he connected the phone, this is my suggestion
2012-03-31 05:41 PM
2012-03-31 05:44 PM
Okay, so this is not the problem. I personally am a geek, so of course this is under control.
SUS just doesnt go from step 2 to step 3.
2012-03-31 05:58 PM
did you tried what gwhispererz suggested? restart your PC on safe mode then run SUS if it doesn't work then try my suggestion then restart on safemode
btw does your phone has enough battery? it must have at least 50%