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Anonymous(anon)
Posts: 0

Re: my xperia active get a scratch on its screen

my phone is under warranty, can i avail this? because as you have said the phone screen is gorilla glass, and i ask in the customer service of the sony ericsson where i bought this, sad to hear that the screen cover that has the scratch cannot be remove..  can i avail warranty?

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: my xperia active get a scratch on its screen

If it is a scratch on the screen protector (which I think it is), I don't think there is any justification to warrant a scratched screen protector. Probably the best thing to do is to check with the local SE Service Centre.

Anonymous(anon)
Posts: 0

Re: my xperia active get a scratch on its screen

I do not know if it is the screen protector.. but why it can be damage by a tool with a low force.
the uper damage screen is hardly attached to its screen,,

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: my xperia active get a scratch on its screen

That is why I believe the scratch is on the screen protector. Since you are not able to confirm that, SE Service Centre is the best place to go.

Anonymous(anon)
Posts: 0

Re: my xperia active get a scratch on its screen

Ok sir. thank you for that..  :smileyhappy:

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: my xperia active get a scratch on its screen

No problem. Keep us updated. :smileyhappy:

Anonymous(anon)
Posts: 0

Re: my xperia active get a scratch on its screen

look at this site.. this is what my phone look like.. 100% match.. please look at the screen, is this the gorilla glass? the uper part... http://www.androidmobile.co.nz/item/914-swim-with-me-the-sony-ericsson-xperia-active-review

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: my xperia active get a scratch on its screen

That still looks to be like a screen protector over the gorilla glass screen.

Anonymous(anon)
Posts: 0

Re: my xperia active get a scratch on its screen

Oh sure? im glad to hear that,,  can you ask expert about that sir if it is posible to remove? thanks a lot. :smileyhappy::smileyhappy::smileyhappy:

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: my xperia active get a scratch on its screen

I am quite sure that it can be removed, but not easy, best to let the expert do it. Just bring it to SE Service Centre to confirm that it is indeed a scratched screen protector.