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Moderator
slimshaddy
Posts: 6,623
Registered: ‎2011-06-28

Re: My xperia active arrived without Wrist strap and arm band. Why???

hmm , you have to check this with amazon.. they must have provided you a phone whch dont have the things you want...

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

Hi,

Mine also arrived without the strap.

here is the answer of the seller:

"There is never a strap inclusive as they had a stock problem.

There should be a voucher for the strap inside!?

Other customers called the SonyEricsson hotline and did get their strap shipped afterwards."

someone can confirm ?

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

Mine came the same way.

On the newegg site where I purchased it. http://www.newegg.com/Product/Product.aspx?Item=N82E16875212194 it states under gear kit. "an arm case and wrist strap to keep your phone close.

newegge.JPG

Yet on the box..

DSC_0004.JPG

I bet the US venders just posted the Euro contents without checking.

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: My xperia active arrived without Wrist strap and arm band. Why???

if you are in the US, then contact the FTC Bureau of Consumer Protection

http://www.ftc.gov/bcp/

because if they have to give you what they advertised

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

I found the voucher in the box,

it was not clear for me as it is in german and I'm frenchphoto.JPG.

finally I contacted my local sony support and they asked for:

- IMEI and SI numbers (not only IMEI number as mentionned on the voucher)

- name of the seller

and now, I'm waiting.

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

it just says you may like this free sports armband. write or call out nationwide address/phonenumber as below.

This didn't come with the US package.

I've written to Sony linking to this thread. Hopefully they can provide some info.

I also wrote to newegg where I purchased it, they should said "we appreciate you contacting us with this information, we constantly do our best to please our customers"  err ok.. do I get an armband? :smileyhappy:

There website(link above) still shows it with armband.

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

Kinda mythed Sony never bothered replying to my email about this.

:smileyangry:

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

Mine from Amazon didn't come with a strap, armband, or voucher.

I guess they figure 'fat Americans' won't really use the thing for exercising so don't need the arm band :smileyangry:

I can't even find where to buy the damned things on their site :smileyplain:  Sigh.  I love this phone, but being shafted on something the rest of the world gets does sort of blow :smileyhappy:

I emailed Amazon, since their description says these are included, and will see what they say.  i'm pretty sure they will welcome me to return the item, which I don't want to do because I love this phone.

I just want to strap it to my arm and work out with it ::rolls eyes::

**edit** omg Amazon is AMAZING.  They gave me two choices:

1)30% refund, or $95 o.O

2)return it and they will send another with free 1 day shipping.

Message was edited by: km2783

Anonymous(anon)
Posts: 0

Re: My xperia active arrived without Wrist strap and arm band. Why???

I purchased this phone for my daughter. For some reason, I am unable to start a Google Talk voice chat with her. Is there a setting I've forgotten on her phone? Is anyone else having this problem?

On my phone, her listing in Google Talk doesn't appear with a microphone icon.