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Anonymous(anon)
Posts: 0

Back Button Problem (Goes Erratic)

Just new with my Xperia Active bought last December 2011... I suddenly noticed it sometimes the back button is performing erratically; if I open the home menu or any application in my homescreen the application will just appear and will close immediately after without doing anything... now when I press the back button for about 5 seconds or more then the problem dissipates soon enough. I already upgraded to version 4.0.2.a.0.62 yet it's still happening sometimes (twice or thrice a week)?

A good explanation is very much appreciated. Thank you.

Moderator
slimshaddy
Posts: 6,623
Registered: ‎2011-06-28

Re: Back Button Problem (Goes Erratic)

since you already updated to 0.62.. best option is to go to a service centre and get it checked.. can be a hardware issue..

Sony Xperia Support
Jake-SonyXperiaSupport
Posts: 2,345
Registered: ‎2011-02-07

Re: Back Button Problem (Goes Erratic)

I agree, the handset would be best checked by an authorised repair agent. Please use the link below to find contact details of Sony Ericsson within your region.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

 


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Anonymous(anon)
Posts: 0

Re: Back Button Problem (Goes Erratic)

Thank you guys for the help. Maybe it is a hardware problem.

Moderator
slimshaddy
Posts: 6,623
Registered: ‎2011-06-28

Re: Back Button Problem (Goes Erratic)

hmm keep us updated..

One time poster
skela
Posts: 61
Registered: ‎2011-12-09

Re: Back Button Problem (Goes Erratic)

I am not sure if this is similar to what you saw. A week ago, my Xperia Active (also on the .62 firmware) acted strangely when I pulled it out of the pocket. I unlocked the screen, and the context menu kept popping up and disappearing, as if I had been clicking the menu and back buttons faster than possible. It would also vibrate continuously. I exited this mode by shortly pressing the power button to engage the screen lock. This occurred also the next time when I unlocked the screen. I do not remember if I had to reboot the device to fully cure the problem.

I was suspecting that it could be some problem with static electricity. I normally keep the phone in a cotton shirt pocket, with no problems. On that day, I was attending a formal party and having the phone in a suit jacket pocket.

Anonymous(anon)
Posts: 0

Re: Back Button Problem (Goes Erratic)

Yup what you experienced is same as mine. Your haptic feedback is ON that's why it is vibrating continuously. It happened to me with unlocked/locked screen and the only solution I did is to press the back button for about 5 seconds or more. I didn't take my battery out though, I only did remove it when I experienced another problem when my screen went totally black even though my 3 buttom keys are lit when pressing unlock keys.

Thanks for sharing the same experience. I thought am the only one experiencing this kind of problem.

Anonymous(anon)
Posts: 0

Re: Back Button Problem (Goes Erratic)

Got the exact same issue today the first time. Happened when checking youtube. You checked with support yet?

Are there repair centres/agents in Belgium? When following the link I get transferred to the home page...

One time poster
skela
Posts: 61
Registered: ‎2011-12-09

Re: Back Button Problem (Goes Erratic)

I got this behaviour the second time yesterday. It acted strangely for a while after I stopped a 20-minute call. Again, pushing the power button or holding the back button did stop the constant vibrations. It was back to normal within a minute or so.