Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2012-02-14 06:33 AM
Just new with my Xperia Active bought last December 2011... I suddenly noticed it sometimes the back button is performing erratically; if I open the home menu or any application in my homescreen the application will just appear and will close immediately after without doing anything... now when I press the back button for about 5 seconds or more then the problem dissipates soon enough. I already upgraded to version 4.0.2.a.0.62 yet it's still happening sometimes (twice or thrice a week)?
A good explanation is very much appreciated. Thank you.
2012-02-15 01:33 AM
I agree, the handset would be best checked by an authorised repair agent. Please use the link below to find contact details of Sony Ericsson within your region.
- Official Sony Xperia Support Staff
2012-02-17 11:10 PM
I am not sure if this is similar to what you saw. A week ago, my Xperia Active (also on the .62 firmware) acted strangely when I pulled it out of the pocket. I unlocked the screen, and the context menu kept popping up and disappearing, as if I had been clicking the menu and back buttons faster than possible. It would also vibrate continuously. I exited this mode by shortly pressing the power button to engage the screen lock. This occurred also the next time when I unlocked the screen. I do not remember if I had to reboot the device to fully cure the problem.
I was suspecting that it could be some problem with static electricity. I normally keep the phone in a cotton shirt pocket, with no problems. On that day, I was attending a formal party and having the phone in a suit jacket pocket.
2012-02-24 04:16 AM
Yup what you experienced is same as mine. Your haptic feedback is ON that's why it is vibrating continuously. It happened to me with unlocked/locked screen and the only solution I did is to press the back button for about 5 seconds or more. I didn't take my battery out though, I only did remove it when I experienced another problem when my screen went totally black even though my 3 buttom keys are lit when pressing unlock keys.
Thanks for sharing the same experience. I thought am the only one experiencing this kind of problem.
2012-02-27 07:46 PM
Got the exact same issue today the first time. Happened when checking youtube. You checked with support yet?
Are there repair centres/agents in Belgium? When following the link I get transferred to the home page...
2012-03-03 11:30 AM
I got this behaviour the second time yesterday. It acted strangely for a while after I stopped a 20-minute call. Again, pushing the power button or holding the back button did stop the constant vibrations. It was back to normal within a minute or so.