Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
Visitor
crispybacon
Posts: 3
Registered: ‎2013-10-31
Accepted Solution

xperia z1 shut down, wont start up

My z1 shut down on its own with half battery and wasn't doing anything special just texting and facebook. It wouldn't turn on so did a hard reset and it came on, i plugged it into the computer to see about any updates to fix it. It started to do an update then turned off again and will not turn back on even after a hard reset, when on charge it repeatedly turns on, the sony logo appears then says, software update failed.  make sure your phone is connected to a computer and try again.  i plug it into a computer and nothing happens at all not even the repeated message.  Any ideas, have i done something wrong, i only had the phone a couple of weeks what a letdown.

Forum Legend
uliwooly
Posts: 50,015
Registered: ‎2010-07-03

Re: xperia z1 shut down, wont start up

press and hold power & volume up until the phone is off then connect it to a wall charger for 40min or so > repair it with SUS > do not turn on your phone, also remove the SIM and SD cards

 

 

Update Service (SUS)

 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
crispybacon
Posts: 3
Registered: ‎2013-10-31

Re: xperia z1 shut down, wont start up

i'll give it a try thankyou

Forum Legend
uliwooly
Posts: 50,015
Registered: ‎2010-07-03

Re: xperia z1 shut down, wont start up

let us know how it goes

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
crispybacon
Posts: 3
Registered: ‎2013-10-31

Re: xperia z1 shut down, wont start up

it's back up, it didnt start up at first but i took it out to see if i plugged it into the computer it would work, it did start to connect but nothing happened so i disconected the phone and it started up.  wierd and i hope i wont repeat this problem because for what people pay for these it's not really good enough especially after the old z phone's problems.  Thanks for the help :smileyhappy:

Forum Legend
uliwooly
Posts: 50,015
Registered: ‎2010-07-03

Re: xperia z1 shut down, wont start up

Anytime

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
andy2118
Posts: 1
Registered: ‎2014-02-26

Re: xperia z1 shut down, wont start up

i had the same problem and i just followed the steps as shown in the sus. but the phone is still gettin shtu down on regular basis again and again and wont charge

 

Moderator
alexdon
Posts: 24,498
Registered: ‎2012-09-06

Re: xperia z1 shut down, wont start up

You need to take it to closest sony service:

http://www.sonymobile.com/global-en/support/contact-us/


All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien
One time poster
cadaliac
Posts: 1
Registered: ‎2014-03-24

Re: xperia z1 shut down, wont start up

Same here ad followed the instructions as above (SUS) and worked well. 

Same exact symptoms as the OP. I was using pc companion to transfer numbers when it happened me. 

Thanks for the tips and the link. 

One time poster
duranroberto
Posts: 1
Registered: ‎2014-05-18

Re: xperia z1 shut down, wont start up

thanks my z1 compct turned off no reason i could not turn on so i loook here i hold off button and volume same time and was resolved thank  people