Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2014-01-23 08:37 AM
My Xperia z1 screen cracked while in my pocket..Will this be covered under the warranty? Also how do I remove the pattern lock to back up my data and stuff on the PC as i have no touch feedback in that area.
Also if not covered under the warranty how much will it cost to replace the screen? just a ball park figure would do.
2014-01-23 09:16 AM
Sorry to hear about your phone.
The phone needs to be investigated by a service location before we can say if it's covered by warranty or not. For information on what a repair may cost if it's not covered by warranty i recommend that you contact your local Sony Xperia support: http://www.sonymobile.com/global-en/support/contac
If the touch screen doesn't work and the phone is locked you can't make a backup.
What are your thoughts about this forum? Let us know by doing this short survey.
2014-01-23 11:21 AM
It's really difficult to replace a new LCD screen after witnessing a Sony Xperia Z1 teardown by myself.
Replacing a LCD screen also need to open the whole phone from the back galss like the tear down video do.So if it's expensive, it's normal. I found a LCD screen here about $108. If repairing your screen cost much more, it must be for operation and other adhesive stickers.
Also your phone should be more careful to the water, because your phone has been opened clean, you should pay more attention to it's waterproof.
Good luck to you and your Z1.
2014-03-07 08:18 PM
I have the same problem. When my friend called me and I pulled my Xperia Z1 out of the pocket, I was really disappointed - the screen of new Xperia Z1 (I had purchased it only two weeks ago) was broken. I did not hit the phone or scratch the screen, just pulled it out of my pocket. I tried to bring to the official center and very hoped for guaranty repairing, but they refused to repair saying it was my fault and asked approximately a half of the price of the phone to change the screen. Is it normal?
2014-03-08 09:54 AM
Dear Sophia. Thank you very much for your reply . But the question is who will return me my money? Why should I suffer from the lack of responsibility of one company? Today is the phone, tomorrow it will be more sophisticated equipment, whose damage can cause not only wasting of my money, but may be even a life? In my opinion, the company manufacturing such a device should know about all the production defects and should exchange it or just repair it freely, and this should be done with the compensation at least with official apologizing.
here's a not usual solution to unlock yourphone before sending it to repair center to bbackup your staff .
you bring ( buy - borrow from a friend ) a usb converter , to convert the usb from you phone ( small plug ) to the normal usb as the computer one . and you instert a mouse usb in the converter and then you can use mouse to control your phone without using the touch screen ,
i hope that helped you.
could you tell me the price of changing the touchscreen for Xperia z.
a month ago
I recently took my phone out of my pocket and it was in a protective case. Where can I get this repaired under the warranty. I am an electronic technician and this is very obviously a flaw in the phone. If it isn't repaired for free I will repair it myself and never buy anything Sony again!