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Newbie
afak1982
Posts: 9
Registered: ‎2014-02-04
Accepted Solution

Xperia z1 problem

Hi

I bought Sony xperia z1 before more than one and its working correctly and after update phone to android 4.3 in the second day after updating suddenly shut down and I pressed on/off bottom it was booting until android page and shutting down and I removed sim card same problem I tried to connected to wall charger  and press volume up and on/off bottom its vibrate and leave it charge for more than 2 hours and after the charging ats booting until android page and shuting down I dont't now if its software problem or hardware

 

Thanks

Moderator
alexdon
Posts: 22,126
Registered: ‎2012-09-06

Re: Xperia z1 problem

Connect to wall charger,force restart(power button+vol up until the phone vibrates).Let it charge for 2 hours.If this does not work,after 2 hours repair with sony update service.

http://www.sonymobile.com/gb/tools/update-service/


All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien
Newbie
afak1982
Posts: 9
Registered: ‎2014-02-04

Re: Xperia z1 problem

Is this program working if the phone shut down because its shut down after booting and android page and I view the website the program is moved from the website
Moderator
alexdon
Posts: 22,126
Registered: ‎2012-09-06

Re: Xperia z1 problem

Yes,the phone needs to be off to repair with sony update service.


All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien
Newbie
afak1982
Posts: 9
Registered: ‎2014-02-04

Re: Xperia z1 problem

and I would like to add the battery show not charge after I charged and bottind and shut down after that

Moderator
alexdon
Posts: 22,126
Registered: ‎2012-09-06

Re: Xperia z1 problem

Do you have at least 60% battery?


All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien
Newbie
afak1982
Posts: 9
Registered: ‎2014-02-04

Re: Xperia z1 problem

no its not charging after 2 hour  the battery shows not charging and its vibrate and booting until android page and shut down 

 

 

Moderator
alexdon
Posts: 22,126
Registered: ‎2012-09-06

Re: Xperia z1 problem

And if you connect to wall charger,nothing happens?


All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien
Newbie
afak1982
Posts: 9
Registered: ‎2014-02-04

Re: Xperia z1 problem

and if I connect to wall charge the sony and xperia sign appear and booting and red light above ans disappear after that and vibrate and show battery one line charging and shutting down

Moderator
alexdon
Posts: 22,126
Registered: ‎2012-09-06

Re: Xperia z1 problem

And after you connect to charger,can you press power button+vol up until you feel 3 vibrations?


All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien