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Xperia Z1 sound muffled/echoey in call?

Learner
Posts: 3
Registered: ‎2013-10-19

Xperia Z1 sound muffled/echoey in call?

I bought a z1 yesterday. Tried to call people. The call worked the person can hear me but I sound all muffled and echoey? I've been told I sound like I'm holding something in between the phone too, but nothing is there except a screen protector?
Please help

All Replies
Learner
Posts: 3
Registered: ‎2013-10-19

Re: Xperia Z1 sound muffled/echoey in call?

Can anyone help?
Sam
Sony Xperia Support
Posts: 7,161
Registered: ‎2011-04-11

Re: Xperia Z1 sound muffled/echoey in call?

Do you have a case on the phone at all and can you please try putting it on speaker phone and tell me if you get the same problem?

 

 


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Learner
Posts: 3
Registered: ‎2013-10-19

Re: Xperia Z1 sound muffled/echoey in call?

Hi. No no casing at all except a screen protector.. Speaker phone makes it a lot worse the call goes all muffled more and crackly
Sam
Sony Xperia Support
Posts: 7,161
Registered: ‎2011-04-11

Re: Xperia Z1 sound muffled/echoey in call?

Unfortunately it is a bit difficult for me to be certain without actually hearing myself; however it does sound like you may have a hardware issue in which case I would have to advise you to return the phone so that it may be assessed by an authorised agent.

 

 


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One time poster
Posts: 1
Registered: ‎2013-11-05

Re: Xperia Z1 sound muffled/echoey in call?

i have the same problem on mine ,no one can here me on the other end also i find the signal strenth goes from full bars to zero as i try to make a call,very frustrating       nerd

One time poster
Posts: 1
Registered: ‎2014-08-26

Re: Xperia Z1 sound muffled/echoey in call?

Just trying to find out why iothpeople i call keep on telling me they cant hear me, or sound like i'm in the bottom of a well or underwater

only to find other folk are having the same problem

me, I think i'm gonna get a different phone