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One time poster
TheCustodian
Posts: 1
Registered: ‎2013-09-21

Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

I pressed the power button to bring up the phone, it came up for a second and then suddenly jolted to Black screen. The screen is permanently on but its black and I cant do anything! Cannot even do the hard reset ! This is unbelievable I've had it 3 days ! HELP PLEASE !

Forum Legend
uliwooly
Posts: 49,003
Registered: ‎2010-07-03

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

Repair it with SUS or PCC or just take it back to the store

 

Update Service (SUS)

 

http://www.sonymobile.com/gb/tools/update-service/

 

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 

Don't forget to give Kudos (Click on the half star + )

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Genius
GeoffH
Posts: 1,101
Registered: ‎2013-03-16

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

it's a known bug on Z1 and ZU - if you wait long enough the phone will eventually start, some people have suggested it is linked to the backlight setting in settings - display, I believe you should leave it enabled

Greenhorn
Timpaul15
Posts: 2
Registered: ‎2013-09-23

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

Same happend to me the screen turned black but you can still see little light in the background

Sage
Archanos
Posts: 229
Registered: ‎2013-09-20

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

Just turn off any bluetooth devices around (especially handsfree), they hang the phone during boot up because they connect automatically too fast (or Z1 becomes visible too soon). I wasted 2 days to figure it out.

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When everything have failed already, try to read the manual.
Kudos mean I am helpful. Am I for you? Then support me back :smileyhappy:


Apprentice
kungfudetective
Posts: 6
Registered: ‎2013-09-24

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

Same to me - reset worked for me though
OB1
One time poster
OB1
Posts: 1
Registered: ‎2013-09-24

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

Hi,

 

I received my Xperia Z1 on Friday, and twice now the screen has blacked out as I've swiped to unlock it, and twice I've reset it, i have now since reinstalled the software using the update service and as yet it seems OK, but i just wondered if anyone else was experiencing the same problem, and if their phone is responding any better since reinstalling the software...

Greenhorn
Timpaul15
Posts: 2
Registered: ‎2013-09-23

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

I had the same problem press the power up and off button until the phone vibrates than turn it back on.

One time poster
deadman90uk
Posts: 1
Registered: ‎2013-09-25

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

This has happened to me three times now. Screen goes black and will not load up again for ages. Pressed the reset button far too many times already. I should have stuck with Apple.
Advicer
talo1019
Posts: 14
Registered: ‎2013-09-25

Re: Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

Try putting it into the docking station, or plugging it into the power....this usually lights up the screen.