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Newbie
angy
Posts: 2
Registered: ‎2013-09-24

Update failed, phone doesn't start

[ Edited ]

I wanted to update my Z1 and it says that the software update faild

i cant boot it now and i have to turn it on to do the update again

 

Topic edited by Rickard

Forum Legend
uliwooly
Posts: 48,883
Registered: ‎2010-07-03

Re: HELP!!!

Try this 

 

connect the phone to a wall charger > press and hold power & volume up > let it charge for 30min or so then repeat the update process or use SUS

 

 

Update Service (SUS)

 

http://www.sonymobile.com/gb/tools/update-service/

 

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 

Don't forget to give Kudos (Click on the half star + )

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Forum Legend
uliwooly
Posts: 48,883
Registered: ‎2010-07-03

Re: HELP!!!

BTW "HELP!!!" its not a good subject 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Newbie
angy
Posts: 2
Registered: ‎2013-09-24

Re: HELP!!!

looks like it works with the software repair tool

but thanks for your fast reply

 

haha yeah i know i was just a bit nervous and didn't know what else to write

Forum Legend
uliwooly
Posts: 48,883
Registered: ‎2010-07-03

Re: HELP!!!

Anytime 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Greenhorn
tyagi
Posts: 4
Registered: ‎2013-09-24

Re: Update failed, phone doesn't start

press and hold the power button for long time . it should vibrate and then restart

Newbie
GerhardMuller
Posts: 4
Registered: ‎2013-10-20

Re: Update failed, phone doesn't start

I have tried this... Mine is now plugged in to the wall and goes on and off with the Fail Message over and over and over... Don;t know what to do

Sony Xperia Support
Sony Xperia Support
Sam
Posts: 6,821
Registered: ‎2011-04-11

Re: Update failed, phone doesn't start

@GerhardMuller - When you say you have tried this, can you please confirm if you have tried the software repair?

 

 


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One time poster
QuintonMatheson
Posts: 1
Registered: ‎2013-10-21

Re: Update failed, phone doesn't start

Hello Sam. I am replying on GerhardMuller's behalf - as this is actually my device... 

 

We left it charging overnight, because the software repair gets stuck every time on the "Lose Your Data" page. I thought this was because the battery isn't charged at 50%...  

 

Tried again this morning, and I only get as far as the "Lose Your Data" page in the software repair programme. 

 

We're using Bridge for Mac. 

Sony Xperia Support
Rickard
Posts: 3,420
Registered: ‎2012-01-12

Re: Update failed, phone doesn't start

Before you connect the phone to the computer with vol- pressed, try holding on/off and vol+ at the same time for 10 seconds to make sure that the phone is completely turned off when you connect it.

If that doesn't help, also try pressing the red off button under the SIM-card cover before you connect it and try another USB-port.

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