Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
One time poster
Matty_T
Posts: 1
Registered: ‎2013-04-03

the phone time keeps changing

Has anyone else had any issues with the phone time keep changing. I have disabled auto update, and it still changes the time. Its not an issue with time zone or anything like that. The issue mainly appears to happen when I lock my phone and dont use it for the day, and it keeps the time when it was locked. This has even happened over night, and since i use this phone as an alarm, you can imagine is frustrating!!

Genius
GeoffH
Posts: 1,103
Registered: ‎2013-03-16

Re: the phone time keeps changing

this is something nobody else has reported so you have a couple of options

First completely reset the phone or do an update repair through sus or PCC - this will ensure there are no apps installed that might be having an adverse effect on time etc run it for a few days and see if the fault is still there

If it is still not working correctly then you most likely have a hardware fault and need to return it to the store for repair or replacement