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Newbie
Fizzleee
Posts: 8
Registered: ‎2013-04-24
Accepted Solution

Xperia Z won't turn on

Hello,

Having this Xperia Z for 2 months now without any problems.

Updated a few weeks ago to the .434 version, so it isn't the sudden death problem I think?

Last night I shut the phone down with 50% battery and didn't charge. Now it won't turn on anymore!

It's now charging for a few hours and still no sign of life.

Tried pressing vol up + power button, only powerbutton, removed microsd, checked if it showed up on my pc.

What to do?

Newbie
Fizzleee
Posts: 8
Registered: ‎2013-04-24

Re: Xperia Z won't turn on

Went to the T-mobile shop, they said I had to call the customer service because they have a "60-day return policy" for recent phones bought through the web or telephone. Only needed IMEI nr. wich is written on the bottom of the phone.

They will replace mine within 5 workdays with an "as good as new" replacement (probably one that has been returned within 7 days or something?).

+1 for T-mobile :smileylove:

Newbie
Fizzleee
Posts: 8
Registered: ‎2013-04-24

Xperia Z keeps rebooting/ shutting down/won't charge

Hi,

 

I forgot to charge my Z last night so the battery drained and the phone turned itself off.

I left it for a few hours because I didn't had a charger with me.

 

Back home I plugged it in the charger. The red light went on and Sony logo appears, and then it shuts down and repeats it.

Left it in the charger for a few hours and tried again. Still no succes.

 

I tried holding power and vol + while it was in the wall charger a few times and it keeps rebooting. 

Also tried recovery via PC companion. The phone appears and recovery works, after the recovery finished I tried to turn it on but it still turns off at the Sony logo and reboots=(

 

Anybody got an idea??:smileycry:

Forum Legend
uliwooly
Posts: 48,572
Registered: ‎2010-07-03

Re: Xperia Z keeps rebooting/ shutting down/won't charge

Charge your phone for 1 hour > repair your phone with SUS 

 

Update Service (SUS)

 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Newbie
Fizzleee
Posts: 8
Registered: ‎2013-04-24

Re: Xperia Z keeps rebooting/ shutting down/won't charge

As I said, i left it in the charger for a few hours. But it just won't charge.

it looks impossible to completely shut the phone down to load the battery, it just keeps turning itself on.

Forum Legend
uliwooly
Posts: 48,572
Registered: ‎2010-07-03

Re: Xperia Z keeps rebooting/ shutting down/won't charge

You have to take it back to Tmobile

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Newbie
Fizzleee
Posts: 8
Registered: ‎2013-04-24

Re: Xperia Z keeps rebooting/ shutting down/won't charge

Will go tommorrow, second time.....

 

Never drain your Xperia Z....