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One time poster
publicgodzilla
Posts: 2
Registered: ‎2013-06-25

Xperia Z Mic Problem (No Sound on Calls)

I bought Xperia Z few days back and I am having issues with Mic.

When I get a call I can hear the sound of the other person, but he cannot hear my voice. This issue is resolved once I restart the phone, but after a while the same thing happens. I have to restart again.

I cant afford to restart the phone everytime I get a call or this happens.

Any solutions?

Sony Xperia Support
Sony Xperia Support
Sam
Posts: 7,036
Registered: ‎2011-04-11

Re: Xperia Z Mic Problem (No Sound on Calls)

In this case it appears to be an odd software issue given the nature of the temporary fix. In this case please try running an update/repair to resolve this:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     In PC Companion, under Support Zone and click Start.
3.     Under Phone Software Update, click Start.
4.     Click repair phone.
5.     Follow the on-screen instructions. 


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One time poster
publicgodzilla
Posts: 2
Registered: ‎2013-06-25

Re: Xperia Z Mic Problem (No Sound on Calls)

Thank you for your response Sam.

My phone is currently up-to-date.

Could this issue occur because of Google Now / Search? I have seen few people saying so. What would you recommend?