Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2013-06-29 05:47 PM
Just bought my sony Xperia Z (3 days ago ) and i ve just realised that the front camera doesnt work at all !
when i open the camera and press the icon for the front camera it doesnt open and says "unfortunately , camera has stopped"
When i run diagnostics for front camera , its has a black screen and the button doesnt work (so i can take a sample capture )
And from the camera options there isn't a choice for front camera or front video.
I did a factory reset , pcc repair , update dervice repair , nothing works.
Has anyone had a similar issue? I guess i should take it to service ?
2013-07-01 12:00 PM
Sorry to hear about your problem with the front facing camera. If you have tried to repair the phone software and it's still does not work, I recommend you to contact your local support for further information on how to send it in to a repair center for investigation: