Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Support forum

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Posts: 33
Registered: ‎2013-06-29

Xperia Z - Front camera not working


Just bought my sony Xperia Z (3 days ago ) and i ve just realised that the front camera doesnt work at all !

when i open the camera and press the icon for the front camera it doesnt open and says "unfortunately , camera has stopped"

When i run diagnostics for front camera , its has a black screen and the button doesnt work (so i can take a sample capture )

And from the camera options there isn't a choice for front camera or front video.

I did a factory reset , pcc repair , update dervice repair , nothing works.

Has anyone had a similar issue? I guess i should take it to service ?

Posts: 635
Registered: ‎2013-05-06

Re: Xperia Z - Front camera not working

Sorry to hear about your problem with the front facing camera. If you have tried to repair the phone software and it's still does not work, I recommend you to contact your local support for further information on how to send it in to a repair center for investigation: