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One time poster
Posts: 5
Registered: ‎2013-04-28

My screen is cracked and unresponsive, how can I wipe all the data off it?

Sony Xperia Z

My screen is unresponsive meaning it does not respond to touch, how can I download all the data and wipe it completely. Someone PLEASE help me!!

Sage
Posts: 656
Registered: ‎2013-06-10

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

connect your phone to your pc so disks appears then you can download you stuff if you want a full backup then use http://www.sonymobile.com/us/tools/pc-companion/ that will let you do a full backup of everything smile happy

One time poster
Posts: 5
Registered: ‎2013-04-28

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

It says it cannot access the memory without the phone being unlocked. Because the screen is cracked I cannot enter the code. What should I do??

Sage
Posts: 656
Registered: ‎2013-06-10

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

try using the program instead then and do the backup if that program lets you todo it smile happy  whille your phone is locked.

One time poster
Posts: 1
Registered: ‎2013-12-08

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

^What does that even mean? I give permission from my phone to connect via USB as my screen is broken.