Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
One time poster
airbuz
Posts: 5
Registered: ‎2013-04-28

My screen is cracked and unresponsive, how can I wipe all the data off it?

Sony Xperia Z

My screen is unresponsive meaning it does not respond to touch, how can I download all the data and wipe it completely. Someone PLEASE help me!!

Sage
JakeSully
Posts: 604
Registered: ‎2013-06-10

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

connect your phone to your pc so disks appears then you can download you stuff if you want a full backup then use http://www.sonymobile.com/us/tools/pc-companion/ that will let you do a full backup of everything :smileyhappy:

One time poster
airbuz
Posts: 5
Registered: ‎2013-04-28

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

It says it cannot access the memory without the phone being unlocked. Because the screen is cracked I cannot enter the code. What should I do??

Sage
JakeSully
Posts: 604
Registered: ‎2013-06-10

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

try using the program instead then and do the backup if that program lets you todo it :smileyhappy:  whille your phone is locked.

One time poster
FiveCardNick
Posts: 1
Registered: ‎2013-12-08

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

^What does that even mean? I give permission from my phone to connect via USB as my screen is broken.