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One time poster
airbuz
Posts: 5
Registered: ‎2013-04-28

My screen is cracked and unresponsive, how can I wipe all the data off it?

Sony Xperia Z

My screen is unresponsive meaning it does not respond to touch, how can I download all the data and wipe it completely. Someone PLEASE help me!!

Sage
JakeSully
Posts: 604
Registered: ‎2013-06-10

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

connect your phone to your pc so disks appears then you can download you stuff if you want a full backup then use http://www.sonymobile.com/us/tools/pc-companion/ that will let you do a full backup of everything :smileyhappy:

One time poster
airbuz
Posts: 5
Registered: ‎2013-04-28

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

It says it cannot access the memory without the phone being unlocked. Because the screen is cracked I cannot enter the code. What should I do??

Sage
JakeSully
Posts: 604
Registered: ‎2013-06-10

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

try using the program instead then and do the backup if that program lets you todo it :smileyhappy:  whille your phone is locked.

One time poster
FiveCardNick
Posts: 1
Registered: ‎2013-12-08

Re: My screen is cracked and unresponsive, how can I wipe all the data off it?

^What does that even mean? I give permission from my phone to connect via USB as my screen is broken.