Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
Visitor
Tojiddinzoda
Posts: 2
Registered: ‎2013-06-02
Accepted Solution

My Xperia Z (C6603) does not turn on after installing new software!

When the software update (10.1.1.A.1.253 - updated through the phone itself) left the phone off at night to charge the dock. Immediately after the shutdown appeared triangular icon with a screwdriver and a key inside. Woke up in the morning, turn on the phone - the inscription SONY, then XPERIA, three times held firm strips of themes and ... NOTHING! Off again, again the same procedure: the inscription SONY, then XPERIA, three times held firm strips of topics and so indefinitely. Tried to reset by holding the power button and the volume up to the triple vibration, even reset the same way, but this time after taking out the SIM card and memory card, tried to upgrade to a Sony PC Companion - the program does not see the phone ... WHAT TO DO?

One time poster
Arjun
Posts: 267
Registered: ‎2013-04-19

Re: My Xperia Z (C6603) does not turn on after installing new software!

Downlaod and install sony update service http://http://www.sonymobile.com/gb/tools/update-service/

Disable your firewall and antivirus open sony update service select xperia z and follow the on screen instructions

Visitor
Tojiddinzoda
Posts: 2
Registered: ‎2013-06-02

Re: My Xperia Z (C6603) does not turn on after installing new software!

THANK YOU!!!

One time poster
Arjun
Posts: 267
Registered: ‎2013-04-19

Re: My Xperia Z (C6603) does not turn on after installing new software!

You are welcome. Enjoy your phone

One time poster
geerteling
Posts: 1
Registered: ‎2013-06-03

Re: My Xperia Z (C6603) does not turn on after installing new software!

Had the same problem, problem fixed. Thank you!!

One time poster
Arjun
Posts: 267
Registered: ‎2013-04-19

Re: My Xperia Z (C6603) does not turn on after installing new software!

You are welcome