2011-07-16 11:09 AM
My Xperia X8 is currently using the old version of Android I think 1.6 as my phone keeps telling me I need to update it to 2.1. I have been trying to do this with PC Companion but every time I try it, the software gets to the preparation section and tells me installation error - unable to install or start phone software update components. I then have no option but to close the box. I then get another box come up saying the update of software failed. Please try again or consult Sony Ericsson support for assistance at http://www.sonyericsson.com/cws/support/phones. I have tried several times to do it through PC Companion but it just will not work.
My phone is telling me that the firmware version is 2.1 update 1, I did upgrade it to Android 2.1 when I first got the phone, but I had to do a factory reset of the phone due to an error, which set it back to Android 1.6.
I seem to recall when I updated it last time I had the same problem and was given some guidance through this forum on how to do the upgrade, but I now cannot find the posting on the forum to do it again.
Can anyone help me please?
2011-07-16 11:56 AM
Hi, kind of strange that a factory reset downgraded phone from Android 2.1 to 1.6.
Anyway, try updating with SE Update Service, here's the link, http://www.sonyericsson.com/cws/support/mobilephon
Let us know how it goes.