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Anonymous(anon)
Posts: 0

HOW TO UNLOCK XPERIA

Hey, my cousin who only 8years old took my phone and had a 20 times wrong password entered(the pattern).I forgot the answer of my security question then I choosed the second option which is matching with my google account but the checking process seems like endless. I NEED HELP!

Anonymous(anon)
Posts: 0

Re: HOW TO UNLOCK XPERIA

Can you try to perform a software/firmwware repair using PC Companion
Connect your phone to the PC via the USB cable
The repair option on PC Companion (Support Zone --> Update --> Repair).

Anonymous(anon)
Posts: 0

Re: HOW TO UNLOCK XPERIA

If that did not work, can you try the SE Update service
http://dl-www.sonyericsson.com/cws/download/1/110/61/1315209439/Update_Service_Setup-2.11.9.6.exe
Download, install and launch the update service. Follow the onscreen prompts.

Anonymous(anon)
Posts: 0

Re: HOW TO UNLOCK XPERIA

Note after performing the repair or the update, you will have to configure the phone settings again.

Forum Legend
uliwooly-wooly
Posts: 7,347
Registered: ‎2011-09-08

Re: HOW TO UNLOCK XPERIA

if you can't remember the pattern/pin and/or your google account and security question there's only one way to fix this, which is to use

Update Service

http://dl-www.sonyericsson.com/cws/download/1/110/61/1315209439/Update_Service_Setup-2.11.9.6.exe

just know that it will delete your apps, sms, mms, contacts, settings, etc

Anonymous(anon)
Posts: 0

Re: HOW TO UNLOCK XPERIA

k,I used this way but where's my contact numbers went?