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Forum Legend
uliwooly
Posts: 48,858
Registered: ‎2010-07-03

Re: Unable to install or start phone software update components.

PC Companion hasn't been working properly, try using Update Service

http://www.sonyericsson.com/cws/support/phones/topic/updateserviceapplication/xperiax10?cc=gb&lc=en

if that doesn't work for you or your carrier/network is NOT releasing 2.1 you can debrand your phone using this method

note that your warranty wont  be valid anymore

http://forum.xda-developers.com/showthread.php?t=825675

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to install or start phone software update components.

thank you very much...update service worked well

Forum Legend
uliwooly
Posts: 48,858
Registered: ‎2010-07-03

Re: Unable to install or start phone software update components.

anytime

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to install or start phone software update components.

I am having the same problem, PC Companion stops and gives me the "Unable to install or start phone software update components." I have tried turning off firewalls, antivirus, tried it in safe mode with networking on three seperate computers without success. I get this same message everytime. I have been unable to locate this Update Software program that has been recommended, did sony ericsson remove it or what? Any suggestions? Thank you.

Forum Legend
uliwooly
Posts: 48,858
Registered: ‎2010-07-03

Re: Unable to install or start phone software update components.

check this out

http://talk.sonyericsson.com/thread/19735

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to install or start phone software update components.

I-have-this-and-cant-sole-it-i-disable-uninstall-all-firewall-antiviruse-and-its-responding-the-please-help-me.....:smileyshocked:-why-sony-is-not-solving-this-problem...?

Forum Legend
uliwooly
Posts: 48,858
Registered: ‎2010-07-03

Re: Unable to install or start phone software update components.

this is your first post what do you mean?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to install or start phone software update components.

Yes, it is an old post but ir helped me alot.

I got the Unable to install update dialog really fast. After I dumped the logs I found this:

05:57:08,36 [PhoneUpdateTools 12/03/26] *** JRE ***

05:57:08,36 [PhoneUpdateTools 12/03/26] Actual installation

05:57:08,36 [PhoneUpdateTools 12/03/26]    Version:

05:57:08,36 [PhoneUpdateTools 12/03/26]    Is installed: No

05:57:08,36 [PhoneUpdateTools 12/03/26] Available version

05:57:08,36 [PhoneUpdateTools 12/03/26]    Version: 1.6.24

05:57:08,36 [PhoneUpdateTools 12/03/26]    URL: http://www.java.com/winoffline_installer

05:57:08,36 [PhoneUpdateTools 12/03/26]    File: JRE_Installer_1.6_24.exe

05:57:08,36 [PhoneUpdateTools 12/03/26] *** OMSI ***

05:57:08,36 [PhoneUpdateTools 12/03/26] Actual installation

05:57:08,36 [PhoneUpdateTools 12/03/26]    Version:

05:57:08,36 [PhoneUpdateTools 12/03/26]    Is installed: No

05:57:08,36 [PhoneUpdateTools 12/03/26] Available version

05:57:08,36 [PhoneUpdateTools 12/03/26]    Version: 2.12.7.29

05:57:08,36 [PhoneUpdateTools 12/03/26]    URL: http://emma.extranet.sonyericsson.com/ns/omsi/1/common/installfile/Sony_Ericsson_Update_Engine_Setup...

05:57:08,36 [PhoneUpdateTools 12/03/26]    File: Sony_Ericsson_Update_Engine_Setup-2.12.7.29.exe

05:57:08,36 [PhoneUpdate 12/04/18] Download progress, step: 1, done: 0, total: 0

05:57:08,36 [PhoneUpdateTools 12/03/26] Downloading JRE...

05:57:08,36 [PhoneUpdate 12/04/18] Download progress, step: 2, done: 0, total: 100

05:57:09,20 [PhoneUpdate 12/04/18] Download progress, step: 2, done: 100, total: 100

05:57:09,20 [PhoneUpdateTools 12/03/26] Downloading JRE finished.

05:57:09,20 [PhoneUpdateTools 12/03/26] Downloading OMSI...

05:57:09,20 [PhoneUpdate 12/04/18] Download progress, step: 2, done: 0, total: 100

05:57:09,35 [WebServices 12/04/16] CHttpRequest::Abort() called.

05:57:09,35 [PhoneUpdateTools 12/03/26] Download aborted. Required file already exists locally.

05:57:09,35 [PhoneUpdate 12/04/18] Download progress, step: 2, done: 0, total: 100

05:57:09,35 [PhoneUpdate 12/04/18] Download progress, step: 2, done: 100, total: 100

05:57:09,35 [PhoneUpdateTools 12/03/26] Downloading OMSI finished.

05:57:09,35 [PhoneUpdate 12/04/18] Download progress, step: 3, done: 0, total: 0

05:57:09,35 [PhoneUpdateTools 12/03/26] Installing JRE...

05:57:09,36 [PhoneUpdateTools 12/03/26] PCCService_Execute, File: C:\ProgramData\Sony\Sony PC Companion\Omsi Installation\JRE_Installer_1.6_24.exe, Args: /s

05:57:09,38 [PhoneUpdateTools 12/03/26] PCCService_Execute finished with exit code 0x800700d8.

I didn't found the JRE_Installer-file so I went to java.com and installed latest java (1.7). Now the upgrade seems to be working very well (haven't completed yet).

Forum Legend
uliwooly
Posts: 48,858
Registered: ‎2010-07-03

Re: Unable to install or start phone software update components.

is it working now?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Unable to install or start phone software update components.

It worked really well I had no problems at all after that. The phone is now running the latest upgrade.