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Anonymous(anon)
Posts: 0

My phone turns on but the screen is completely black

There is a constant green light on, the keyboard lights up, I can still answer the phone by guessing where to press on the touch screen, but the screen won't show anything. Help?

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: My phone turns on but the screen is completely black

You should be using a X10 mini pro (since you mentioned 'keyboard lights up').

Just wondering .... are you using some kind of protective case for your phone? It could be blocking the proximity sensor which is causing the black screen.

Anonymous(anon)
Posts: 0

Re: My phone turns on but the screen is completely black

No I am not, It's just the phone.

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: My phone turns on but the screen is completely black

I suggest you do a Software Repair to confirm whether it is a software issue. Download link for SE Update Service, http://www.sonyericsson.com/cws/download/1/110/61/1294043165/Update_Service_Setup-2.11.1.9.exe

Greenhorn
grzesb
Posts: 9
Registered: ‎2012-08-15

Re: My phone turns on but the screen is completely black

The same problem. Software update does not resolve this.

Moderator
gwhispererz
Posts: 7,428
Registered: ‎2010-10-29

Re: My phone turns on but the screen is completely black

Hi grzesb, send phone to your local Service to have it checked.