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Anonymous(anon)
Posts: 0

Problem to update my cell phone (Xperia Arc LT15)

I have a problem to update my phone. as you mentioned in your website, i used Sony Ericsson PC Companion to update my phone. but, when i get to prepare section (Preparing software for updating), it was stopped and i face with following error:

unable to install or start phone software update components

Would you please help me?

I am confusing...

Master
slimshaddy
Posts: 6,623
Registered: ‎2011-06-28

Re: Problem to update my cell phone (Xperia Arc LT15)

update your phone with this..

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

this is an official sony software so don't worry..

mark helpful and correct answers..

Anonymous(anon)
Posts: 0

Re: Problem to update my cell phone (Xperia Arc LT15)

it doesn't work.

i have downloaded the pc companion and i start to update my phone, but in second stage of updating(2.preparing) , i face an error:

unable to install or start phone software update components

and then updating will be stopped.

Can someone let me know how to update my Xperia Arc (LT15) from build no. .42 to .62, step by step?

Forum Legend
uliwooly
Posts: 50,723
Registered: ‎2010-07-03

Re: Problem to update my cell phone (Xperia Arc LT15)

PC Companion its NOT the same as SEUS, the link above its for Update Service.

install it, restart your PC, run it, and make sure your antivirus and/or firewall are turned off

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

Don't forget to mark the Correct Answers & Helpful Answers

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Forum Legend
uliwooly
Posts: 50,723
Registered: ‎2010-07-03

Re: Problem to update my cell phone (Xperia Arc LT15)

You might not need to backup everything but I wouldn't risk it so

Settings -> privacy -> Back up my data and Automatic restore should be selected

and also

SMS/MMS/Call Logs

Install "backup SMS+" to back up your SMS, MMS and Call Logs  to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or just SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or just MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs (Just call logs)

https://market.android.com/details?id=com.yang.android.ansta

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer


-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

Backup & Restore app (will backup your SMS, MMS, Call Logs, Settings, Apps, Contacts)

Use one of these links to download the

http://forum.xda-developers.com/showthread.php?t=1193802

or

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y

How to install it

download the app, transfer it to your SD card

Download Apk Manager

https://market.android.com/details?id=com.magmamobile.app.apkinstaller&hl=en


open "Apk Manager" and voila select the apps that you wan't to install

Apps


Don't worry so much about backing up your apps

on your computer go to: market.android.com -> log in -> click on My Library -> and send all your apps to your phone

market my library.JPGmarket my library 02.JPGmarket my library 03.JPGmarket my library 04.JPG

Make Sure to mark the Correct Answers & Helpful Answers

How to sideload apps

1st Method

How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the app on your computer, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

2nd method

download the apk on your computer, send it to yourself through email, make sure you send it to your Gmail

now on your phone

go to settings -> applications -> check unknown sources

wait for the email, once  you get the email, open it, and instead of downloading the attachment it will allow you to install it, voila, done

3rd Method

BOX and upload the apks from any computer

install the App on your phone -> open BOX -> tap on the app -> install it

4th Method by far the easiest

an even Easier alternative

download the app, transfer it to your SD card

Download Apk Manager

https://market.android.com/details?id=com.magmamobile.app.apkinstaller&hl=en


open "Apk Manager" and voila select the apps that you wan't to install

Make Sure to mark the Correct Answers & Helpful Answers

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Problem to update my cell phone (Xperia Arc LT15)

Try Update Service and see if it works better (like Uli said, it's not the same software).

If you don't have this option or get the same message, have a look at running processes in the PC. It's quite common that fire walls and anti virus software can block PCC, causing this problem.

Anonymous(anon)
Posts: 0

Re: Problem to update my cell phone (Xperia Arc LT15)

Yes, the issue is resolved by update service.

http://www.sonymobile.com/gb/tools/update-service/

LBH
One time poster
LBH
Posts: 1
Registered: ‎2012-07-12

Re: Problem to update my cell phone (Xperia Arc LT15)

Can someone help me... I ve trobles with the 4.1.b.0.431 update 1 stage I accepted but in the 2nd stage the preparation fase it fails and says some componets couldent be started and then the update stops so I cant get to stage 3 en 4 in the update .... Can some help me thx!

Moderator
Nabeel
Posts: 4,573
Registered: ‎2012-01-10

Re: Problem to update my cell phone (Xperia Arc LT15)

Use this

________________________________________________________________

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

________________________________________________________________

___________________________________________________________________________
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One time poster
Quazer
Posts: 1
Registered: ‎2013-01-04

Re: Problem to update my cell phone (Xperia Arc LT15)

I can't update, but with a different problem.

When using both the PC Companion and Update Service, both work without bugs,

but there's one problem :

They both say my phone has the latest software installed on it, which it OBVIOUSLY doesn't.

It has Android Version 2.3.3, it's the Sony Ericsson Xperia Arc LT15a, and I honestly don't know what to do!

Build number 4.0.A.2.368