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One time poster
regin0
Posts: 15
Registered: ‎2012-07-28

How to do a Hard Reset in Xperia U? Purple Spot on Camera.

Hi I would like to do a hard reset on my xperia u but don't know how, is it the same with settings->privacy->factory reset?

My problem is that i have a purple spot in the camera whenever I take pictures, I would like to see first if a hard reset can solve the purple spot problem before giving it to the service center, since they said it will take them 2-3 weeks before they can give the phone back.

I also would like to verify if an update can really fix the Purple Spot Problem? I've read in the forums some users were able to solve the problem by doing so, but since I cannot update my phone at the moment (maybe because sony took down the updates due to bugs) I am willing to wait for the future updates if it can solve the purple spot problem. btw my build number is 6.0.B.1.564. st25i

Thanks!

Master
nolramlb
Posts: 2,963
Registered: ‎2012-06-13

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

Hi regin0.. The purple spot you are experiencing is actually a.hardware problem, so a reset would be e unlikely to solve it.. So I suggest to take your phone to the Sony service center.

http://www.sonymobile.com/global-en/support/contact-us/

One time poster
regin0
Posts: 15
Registered: ‎2012-07-28

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

thanks for the suggestion,

but based on this thread they were able to fix it by software update.

http://talk.sonymobile.com/message/245229

I would like to try it first before giving it to the service center, I dont trust them much really.

and do you know how to hard reset?

Master
nolramlb
Posts: 2,963
Registered: ‎2012-06-13

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

Hmmm ,I see , when you perform a repair using the update service it will.automatically reset your phone.  I think a hard reset is the same with the factory data reset on your settings. Privacy settings/factory data reset

One time poster
regin0
Posts: 15
Registered: ‎2012-07-28

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

guides on how to hard reset an android phone but can't make it work, i believe XU has another way of doing so? I believe factory reset is different.

http://androidforums.com/zte-warp/480042-guide-factory-data-reset-hard-reset-ftm-mode-power-cycle.ht...

also can't seem to repair my phone which other users problem too

http://talk.sonymobile.com/thread/44916?start=0&tstart=0

Forum Legend
uliwooly
Posts: 52,505
Registered: ‎2010-07-03

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

a factory reset it's done how nolramlb said

there are always ways to get everything back with apps like this

https://play.google.com/store/apps/details?id=com.defianttech.diskdigger&feature=search_result#?t=W2...

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
regin0
Posts: 15
Registered: ‎2012-07-28

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

my XU is not rooted, thanks for the suggestion.

One time poster
bobbywig
Posts: 27
Registered: ‎2012-07-17

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

I am currently having the same problem.

i rang sony they said get in touch with the phone company i  got it off (Carphone wherehouse)

and i rang them and they said come in store and they will replace the handset! :smileyhappy:

Visitor
SolomonAnuGeorge
Posts: 8
Registered: ‎2012-09-06

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

ANY ONE HELP ME TO SOLVE MY XPERIA U PROBLEM IT IS SHOWING A PURPLE SPOT ON CAMERA IS IT HADRWARE OF SOFTWARE ISSSUE MY MAIL ID :- SAGAUDIR8@GMAIL.COM

One time poster
AbdulRehman
Posts: 58
Registered: ‎2012-09-02

Re: How to do a Hard Reset in Xperia U? Purple Spot on Camera.

Just update the software to .184 and hopefully ur problem will get fixed.