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2013-02-09 11:42 AM
I am unable to get my XT working with PCC in Windows XP SP3. Sony say that only Win XP SP2 is supported. Is there anywhere I can get a driver from?
An error occurred during the installation of the device - a service installation section in this inf is invalid.
2013-02-13 10:18 AM
It should work. Have you tried to reinstall PCC? IF the computer can't assign the drivers automatically you can try to do it manually via device manager.
Are you running on Win XP 64bit? Because that OS is not supported unfortunately.
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2013-02-13 11:35 AM
32 bit OS
have reinstalled PCC
was told below by Sony
any suggestions to resolve issue?
You have now been connected to an agent.
Aimee: Hi Steve, thank you for
contacting Sony Xperia UK Chat Support. My name is Aimee, please could I take
your full name and email address?
steve : pcc installed on win xp
sp3. attempting to connect xt to pc via usb cable phone not installing
: any tips
Aimee: I'm sorry to hear that. Do you know what USB
connection mode the handset is in?
steve : no
steve : its
ok when connecting to win 7
Aimee: Okay, you can check by going to Settings
Connectivity > USB connection Mode.
steve : media
transfer mode mtp
steve : i have not changed from default settings
Aimee: Okay that mode should be fine. Have you tried plugging the handset
into a different USB port?
steve : yes
Aimee: Okay, unfortunately
Windows XP Service Pack 3 is not listed as being fully supported by PC Companion
(the requirements only state Windows XP Service Pack 2) so it is possible that
you may experience some connectivity issues.
Aimee: What are you wishing to
connect the handset to the PC for?
steve : tranfer data
this data such as media files like pictures, videos etc?
steve : yes
Aimee: Okay, if you change the connectivity mode to Mass Storage, you may be
able copy and paste the files you wish to transfer by using My Computer on your
Aimee: You can change the connectivity mode by going to Settings >
Xperia > USB connection Mode > MSC Mass Storage.
Aimee: You will need
to remove and reinsert the USB cable to do this.
steve : same
steve : shows lt30p with exclamation mark in device manager
Aimee: If you have the exclamation mark, you would need to right click this
and select Update Driver.
steve : where do i point it to
You just click the Automatic option when you are updating the driver.
: an error occured during the installation of the device
unfortunately it sounds like the PC is unable to install the relevant drivers in
order to use the handset.
steve : a service installation section in
this inf is invalid
Aimee: It may be due to the slight incompatibility if
the handset is working fine on another PC running a fully supported operating
steve : is there a seperate driver pack i can download from
steve : seems odd that sp2 is supported, but not sp3
: should be the other way around
Aimee: There's no seperate drivers
you can install I'm afraid as the only drivers we have are what are
automatically installed when you download PC Companion.
Aimee: As SP3 isn't
listed within PC Companion, we wouldn't have drivers available for this
operating system through PC Companion. We can only suggest trying the different
methods we've went through above to try and get the handset recognised by My
Computer rather than PC Companion but if this does not work, it could simply be
due to the OS.
Aimee: As I have not heard from you for a while, I will be
disconnecting this chat. Should you require any further assistance, please feel
free to contact us again. Thanks for using Sony Xperia UK Chat support. Goodbye
2013-08-10 03:10 PM
Ok same issue again and question, now that Sony state that Windows XP SP3 is supported!