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One time poster
guihashimoto
Posts: 3
Registered: ‎2013-07-02

Xperia SP Frozen!

I was turning off my Xperia SP device and it has frozen on the shutting down screen!

Holding down the power off button, powe off + camera, hard reset on back or any other combination does not work!

Anyone else had this issue? This is a pretty weird thing to happen within a week of having the phone!!

Trustee
Henke
Posts: 635
Registered: ‎2013-05-06

Re: Xperia SP Frozen!

Please have a look at page 11 in the user guide:

http://www-support-downloads.sonymobile.com/c5302/userguide_AE_C5302_C5303_C5306_2_Android4.1.pdf

To force the device to shut down:

1. Remove the back cover.

2. Press and hold down the OFF button using the tip of a pen or a similar object. The

device turns off automatically.

*Do not use overly sharp objects that could damage the OFF button.

One time poster
guihashimoto
Posts: 3
Registered: ‎2013-07-02

Re: Xperia SP Frozen!

I tried that but it also did not work. I had to let the battery run out and charge it again, and then did a factory reset. Didn't have more problems so far, but I'm still very skeptical with the OS or hardware on this phone

One time poster
karajane
Posts: 1
Registered: ‎2013-11-29

Re: Xperia SP Frozen!

exactly the same thing has happened with mine and I have owned it for exactly 7 days, what a disgrace, can anyone help before I have to drive 16 miles to the shop to have it sorted?

Sage
Ashroft98
Posts: 359
Registered: ‎2013-09-10

Re: Xperia SP Frozen!

@karajane Try fix it using Sony Update Service(SUS) first,download it from here and fix it :

 

http://www.sonymobile.com/gb/tools/update-service/

AlwaysHereToHelp
Visitor
yessongs
Posts: 3
Registered: ‎2014-02-22

Re: Xperia SP Frozen!

My husband's phone froze completely.Force turnoff button did solve the problem.:smileyhappy:
Apprentice
georgi
Posts: 7
Registered: ‎2014-05-04

Re: Xperia SP Frozen!

I have encountered the same problem.
Though I forced shut down the problem didn't solve.
Everything started when I installed the latest update of software.
Ambassador
Danial-mach1
Posts: 1,508
Registered: ‎2013-12-15

Re: Xperia SP Frozen!

connect your phone to wall charger open back cover push and hold OFF button until phone vibrate 3 time..let it charge for hour

try to turn it on normalt

Some will call me fatalist And some will call me freak
But hidden in my throwing fist The fortune that I seek-- Amon amarth

Apprentice
georgi
Posts: 7
Registered: ‎2014-05-04

Re: Xperia SP Frozen!

Your suggestion seems. to have solved the problem. So far I have no sudden screen freezing
thanks a lot
Apprentice
georgi
Posts: 7
Registered: ‎2014-05-04

Re: Xperia SP Frozen!

Unfortunately. today I encountered once the same problem so far
Ι was thinking to repeat the procedure.
Have you any other suggestions?