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One time poster
guihashimoto
Posts: 3
Registered: ‎2013-07-02

Xperia SP Frozen!

I was turning off my Xperia SP device and it has frozen on the shutting down screen!

Holding down the power off button, powe off + camera, hard reset on back or any other combination does not work!

Anyone else had this issue? This is a pretty weird thing to happen within a week of having the phone!!

Trustee
Henke
Posts: 635
Registered: ‎2013-05-06

Re: Xperia SP Frozen!

Please have a look at page 11 in the user guide:

http://www-support-downloads.sonymobile.com/c5302/userguide_AE_C5302_C5303_C5306_2_Android4.1.pdf

To force the device to shut down:

1. Remove the back cover.

2. Press and hold down the OFF button using the tip of a pen or a similar object. The

device turns off automatically.

*Do not use overly sharp objects that could damage the OFF button.

One time poster
guihashimoto
Posts: 3
Registered: ‎2013-07-02

Re: Xperia SP Frozen!

I tried that but it also did not work. I had to let the battery run out and charge it again, and then did a factory reset. Didn't have more problems so far, but I'm still very skeptical with the OS or hardware on this phone

One time poster
karajane
Posts: 1
Registered: ‎2013-11-29

Re: Xperia SP Frozen!

exactly the same thing has happened with mine and I have owned it for exactly 7 days, what a disgrace, can anyone help before I have to drive 16 miles to the shop to have it sorted?

Sage
Ashroft98
Posts: 327
Registered: ‎2013-09-10

Re: Xperia SP Frozen!

@karajane Try fix it using Sony Update Service(SUS) first,download it from here and fix it :

 

http://www.sonymobile.com/gb/tools/update-service/

AlwaysHereToHelp
Newbie
yessongs
Posts: 3
Registered: February

Re: Xperia SP Frozen!

My husband's phone froze completely.Force turnoff button did solve the problem.:smileyhappy: