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Anonymous(anon)
Posts: 0

Re: Yellow tint

I had my mobile to local customer service center where in Taiwan.The engineer told me that only thing he can do is replace the screen but according the ...(technology property)?something I don't know the same problem should happen again!!

and engineer also told me same problem happened on New HTC ONE X....because they use same technology? is that ture?

or they just didn't get the info form official?

sorry my englsih not fluent hope you guys can understand what  I said.

Forum Legend
uliwooly
Posts: 50,722
Registered: ‎2010-07-03

Re: Yellow tint

which technology will that be? the Xperia S use TFT (LCD) and HTC One X Super LCD

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

Not to my knowledge, no. We have not recalled any product.

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

It should not happen again and I do not know from where this person got this information.

We are replacing the displays with new ones that do not have this issue. Either this or the phone will be swapped to a new one (if e.g. spare parts are not available).

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Anonymous(anon)
Posts: 0

Re: Yellow tint

Can you please make sure Sony Taiwan knows about this resolution beacause i called the customer support this afternoon and they are still telling me that they haven't recieve and information and the yellow tint is normal

Anonymous(anon)
Posts: 0

Re: Yellow tint

okay my moblie will finish replace on (Thur.)"if it happen again I will let you know.

Visitor
djingga
Posts: 54
Registered: ‎2012-03-10

Re: Yellow tint

Hi, there. It had been 4 days I had my Xperia S back from the service center. Everything just fine in these few days. I'm quite happy to use the phone now. For ETHAN, how much time the service center at Junction 8 need to repair the phone? I hope can hear your good news soon. For MARKUS, if later on the phone have the same problem again, can I still get the screen replacesment? That's all from me, I hope to hear some good news from everyone here.

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

I'm happy to hear your phone is working now.

If you get the same problem again, please contact me as soon as possible. Here or PM doesn't matter. I've received very clear information saying this should not happen again so I don't think we have to worry about it. :smileyhappy:

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Anonymous(anon)
Posts: 0

Re: Yellow tint

I bought the xperia S in Hong Kong on 10/03, the screen problem start to appears on 18/03, not only the yellow tint at the middle of the bottom of the screen , i also got a bright ring around the screen. When I make a call to customer service hotline ( ~28/03), they said there is no spare part for exchange / repair, nor replacement for the phone. Today when i go the the service centre and check for any repair/ replacement, they just ask me to keep the phone at the service centre and wait for spare part for around 2-3 weeks.

What kind of service and product is it.

  I spend HK$4988 to bought a new phone with defect without any repair service/ replacement service, and the repair centre request the customer to keep their new bought phone in the repair centre and wait for repair for 3 weeks( 1 year warrnty = 1 year - 3 weeks or more ?????).

This is the first phone made by " Sony " , if the company really want to share the smart phone market, please do somthing for the customer. Both quality check and after service are important factor to retain customer and attract new customer.

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

I'm sorry to hear this. This official response/guideline on how to handle this problem was not decided on March 28th which probably is why you got that answer.

I suggest you contact the customer service/contact center once more now that we have this solution in place. Have a word with them and see what they can do to help.

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