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One time poster
Ethan
Posts: 44
Registered: ‎2012-03-21

Re: Yellow tint

Thank you jinnga. Where did you get your phone serviced? Is it at junction 8 at bishan? After replacement of screen, there's no more yellow spot issue yes?

Anonymous(anon)
Posts: 0

Re: Yellow tint

Hi,

I have made the test it was difficult to reach 40C but after this i run the display test.

The issue with my device is that it is seems to me that is ok but how could be sure that i am checked proper?

The white colour near the soft-buttons isn't so pure whit but also isn't yellow....

I am little bit confused if i have tint problem and i need to decide in 2-days in order to replace with new one without send it to SONY service.

Is it possible to upload some more pictures?

Visitor
djingga
Posts: 54
Registered: ‎2012-03-10

Re: Yellow tint

Hi, Ethan. Yes I brought my phone to the service center at Junction 8, Bishan

Visitor
djingga
Posts: 54
Registered: ‎2012-03-10

Re: Yellow tint

Hi, Ethan you try to call them first before you send your phone in. Try to ask them about the spare part and how many day they need to repair it. Hope to have good news from you soon.

One time poster
Henry
Posts: 1
Registered: ‎2012-04-01

Re: Yellow tint

Oh no, is that what they say?  I was about to call them tomorrow and see if I could replace / repair my phone..... 

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

I just checked this to have it confirmed and the agents at the support office in Hong Kong should be fully aware of this. So should the service center.

When I posted this it was late Friday afternoon/evening in Hong Kong. It might be the reason to why they did not know of this solution when you contacted them.

Try again at it should not be a problem. Let me know.

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Anonymous(anon)
Posts: 0

Re: Yellow tint

Dear Markus,

It seems that the support office in Taiwan knows nothing about the display issue. However, there are a lot of customers who bought Xperia S have yellow tint on the display.

Is it possible that you can confirm if the support office or the service center in Taiwan do know how to fix the display issue for customers?

Hope to hear from you soon.

Anonymous(anon)
Posts: 0

Re: Yellow tint

Please help.. Nobody is answering my question.... I bought my phone from china and I'm located to the philippines... I know my warranty wont cover that... but what if I bring the phone to the service center here in the philippines and ask them to change the lcd?... how much am I going to pay?... pls sir markus answer this...

Someone please answer because this yellow tint issue is really freaking me out.. I cant believe SONY let this happen!

Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

All service centers and support teams/offices should have this information. I got this confirmed earlier today.

I will forward your feedback though so the Taiwan office can be reminded.

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Trustee
Markus
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

Sorry, I missed your post.

You will have to contact either the support team or a service center in the Philippines to get a good answer on this. There's no generic price list available and the warranty/costs might vary from market to market.

http://www.sonymobile.com/global-en/support/contact-us/

Please post here when you've contacted them and have received an answer. Let me know if you run into any troubles.

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