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Yellow tint

Anonymous
Posts: 0

Re: Yellow tint

I am from Malaysia.I am suffering the same issue, but unlike western consumers, we can't get 1 to 1 exchange. Could I call this a discrimination to Asian?

Anonymous
Posts: 0

Re: Yellow tint

Hello!!

@Rashkae, in france, if you go to the apple store with the phone, they exchange it if the color is bad (or yellow)

Another day with no sign of Sony moderation!!.........

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Trustee
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

OK, we have an official response on this now. I will just paste it here so you get in word by word.

Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.

Any questions? This response basically says it all but I will try to help if you got any queries.

Anonymous
Posts: 0

Re: Yellow tint

Would we have to send the phone in for a repair or would it be a straight swap?

Anonymous
Posts: 0

Re: Yellow tint

Thank you very much! Mine unfortunately has this problem. I bought it at a phone shop (The PhoneHouse) in the netherlands. Should I go there to have it fixed, or should I go to a sony service center? If the latter, is there some website where I can find my closest service center?

How will the repair be handled? Will the screen be repaired or will the phone be swapped?

Trustee
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

The phone must be handed in at a service center. You can call the local support team and ask for the location of the nearest one.

http://www.sonymobile.com/gb/support/contact-us/country/nl_NL/

Your dealer will probably help you with this too.

Any affected display will be replaced or the complete phone will be exchanged/swapped. I guess it depends on both availability of spare parts and the extend of damage on the display/phone.

Trustee
Posts: 2,840
Registered: ‎2010-09-20

Re: Yellow tint

The phone normally have to be handed in but I suggest you call the local support office and ask about the service routines since they vary from market to market.

http://www.sonymobile.com/gb/support/contact-us/

Anonymous
Posts: 0

Re: Yellow tint

There are no service centres in The Netherlands. I will try my retailer tomorrow.

Visitor
Posts: 54
Registered: ‎2012-03-10

Re: Yellow tint

hi, ther i collected my phone from the service center. they replace the screen for me. now my screen look good no more yellow patches... good job! smile happy

i will post the screen shot after i had charge the battery...

Visitor
Posts: 13
Registered: ‎2011-10-13

Re: Yellow tint

may the sony style be with you! smile happy