Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2012-03-30 09:22 AM
OK, we have an official response on this now. I will just paste it here so you get in word by word.
Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.
Any questions? This response basically says it all but I will try to help if you got any queries.
2012-03-30 10:59 AM
Thank you very much! Mine unfortunately has this problem. I bought it at a phone shop (The PhoneHouse) in the netherlands. Should I go there to have it fixed, or should I go to a sony service center? If the latter, is there some website where I can find my closest service center?
How will the repair be handled? Will the screen be repaired or will the phone be swapped?
2012-03-30 12:15 PM
The phone must be handed in at a service center. You can call the local support team and ask for the location of the nearest one.
Your dealer will probably help you with this too.
Any affected display will be replaced or the complete phone will be exchanged/swapped. I guess it depends on both availability of spare parts and the extend of damage on the display/phone.