Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2013-01-09 12:58 PM
I am currently using a Sony Xperia S.
I locked my Screen with a password and then Forgot the password.
Please tell me how to Unlock the phone or reset the Password
2013-01-10 12:13 AM
1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
6. Repair Phone
8. Accept data removal
10. Wait for prepare
11. Select Phone
12. Follow the connection steps
What are your thoughts about this forum? Let us know by doing this short survey.
2013-01-23 02:13 AM
i have same problem.
in middle of update i cancel update and now my phone unable to turn on(when i turn on,the screen show SONY and then turn off and then automatically turn on and repeat this)
what do i do?
2013-06-04 09:35 PM
I had the same problem. My mobile would not accept the pin for some reason. Part of this post is correct (software update and repair is the only option by the way), however, when you get to the stage where it asks you to connect your phone to the PC you must hold the volume button down whilst connecting the cable to the phone. The step by step guild on the screen also tells you to do this but it does not tell you how long for. I held it for about 60-90 seconds and then the screen tells you to stop holding the volume button. Here is the link in case anyone has this problem in the future.