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2012-03-30 07:35 PM
How is it possible to screen on during the call because the softkeys are inactive?
The ambient light sensor doesn't work to revert back (screen on) when the screen safer is activate it.
2012-04-02 01:28 AM
Can you clarify if you are using a Screen Protector or a case? as these could be covering the proximity sensor which is causing the issue you have.
- Official Sony Xperia Support Staff