Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
Anonymous(anon)
Posts: 0

My Xperia S blacked out!

     I was listening to music on my xperia S when it suddenly blacked out all of a sudden, now it wont turn on , i put it on the charger but theres no response, the phone seems to have diet out, what should i do?

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: My Xperia S blacked out!

charge your phone for about an hour and see if it turns on again

other wise repair your software using pc companion

___________________________________________________________________________
Discussion guidelines.


Need any help related to moderation? message me or any other moderator.

Anonymous(anon)
Posts: 0

Re: My Xperia S blacked out!

If your talking about the battery then i can assure you that it was 100% when the phone died out, and i just tried connecting it to the companion but theres no phone detected.

Anonymous(anon)
Posts: 0

Re: My Xperia S blacked out!

And theres no lights or anything when i plug it into the charger

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: My Xperia S blacked out!

oops, thats bad
follow the steps

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to). Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue) 

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                   or

http://www.sonymobile.com/global-en/tools/update-service/

see if it helps

___________________________________________________________________________
Discussion guidelines.


Need any help related to moderation? message me or any other moderator.

Anonymous(anon)
Posts: 0

Re: My Xperia S blacked out!

Theres nothing showing up when i plug it to the charger either.

Anonymous(anon)
Posts: 0

Re: My Xperia S blacked out!

anything like this for the mac? and my stupid pc companion keeps shutting down for some reason ..

Anonymous(anon)
Posts: 0

Re: My Xperia S blacked out!

Okay i tried it all and nothing seems to be working, phone wasnt recognized, no responses on the charger.

Moderator
Nabeel
Posts: 4,522
Registered: ‎2012-01-10

Re: My Xperia S blacked out!

did you try even SUS ?? AND PCC BOTH ??
what does these program show ?

___________________________________________________________________________
Discussion guidelines.


Need any help related to moderation? message me or any other moderator.

Anonymous(anon)
Posts: 0

Re: My Xperia S blacked out!

yes i tried both, it duznt recognize the phone, tried about 5 times each.