Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 
Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
Anonymous(anon)
Posts: 0
Accepted Solution

Error when updating to fw .73

Hi guys!

I'm a Norwegian XS user and have just received the update for firmware .73.

When Im starting updating, I get a error:

"Error installing

Can not install or start the components for updating the phone software"

/ Norwegian:

"Feil under installering

Kan ikke installere eller starte komponenter for oppdatering av telefonprogramvare."

I press close and it says that updating failed.

Whats wrong?! Debugging on phone is activated and internal storage is connected.

Please help! I really want to update my phone now! :smileysad:

Thanks!

Trustee
Nessa
Posts: 322
Registered: ‎2011-12-20

Re: Error when updating to fw .73

Please try these steps to resolve the situation:

1. Close PC Companion.

2. Install java from http://www.java.com/

3. Start PC Companion again and try to do the SW Update of the phone. 


Forum Legend
uliwooly
Posts: 50,658
Registered: ‎2010-07-03

Re: Error when updating to fw .73

you can use SUS

Update Service (SUS)

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Anonymous(anon)
Posts: 0

Re: Error when updating to fw .73

Thanks for answers.

Tried installing Java and then start PC Companion and software update, but same error.

So I installed SUS and finally able to update to latest firmware without any problems!

Thanks to both. :smileyhappy:

Forum Legend
uliwooly
Posts: 50,658
Registered: ‎2010-07-03

Re: Error when updating to fw .73

Anytime :smileyhappy:

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Trustee
Nessa
Posts: 322
Registered: ‎2011-12-20

Re: Error when updating to fw .73

I'm happy to know that you could finally update it. :smileyhappy: