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Anonymous(anon)
Posts: 0

Camera can't focus

Have had my phone for 2 days and the camera can't focus any more.

Have tryed to reset the phone 2 times and opdateded the software.

But still no focus on the camera.

I have taken about 5 pictures where the focus was ok, but not ok any more.

It's like it is in marko mode.

Any idea to fix this?

Regards

Gaasen

Anonymous(anon)
Posts: 0

Re: Camera can't focus

is there no effect when you change the settings at the camera UI? What about during video recording?

Anonymous(anon)
Posts: 0

Re: Camera can't focus

No effect at all.

When using video it's also not in focos.

Oracle
suze
Posts: 2,732
Registered: ‎2010-07-03

Re: Camera can't focus

A couple of things you can try, first of all download another camera app from the Market/Play Shop and see if that works on the phone.  If it does great (and it may even kick start your stock app to behave) if it doesn't your next port of call is to try a software repair using either PC Companion or Sony Update Service Update service - Sony Smartphones (UK).

If neither of these work then I would return it to where you got it from for an exchange/repair under warranty.

Anonymous(anon)
Posts: 0

Re: Camera can't focus

Nothing works.

The update and try out another camera app :smileysad:

Oracle
suze
Posts: 2,732
Registered: ‎2010-07-03

Re: Camera can't focus

Ok so that has cleared up whether it was merely a software issue so that leaves hardware.  The only way to get that assessed is to either go back to your retailer or contact Sony direct to arrange for the phone to be viewed by a technician.

You should be able to find your local contact centre from this link

http://www.sonymobile.com/global-en/support/contact-us/

Let us know how you get on.

Anonymous(anon)
Posts: 0

Re: Camera can't focus

I am sorry if it sounds stupid but can you check the camera lens to see if it s damaged or dirty? Sometimes a protective film is still on or something like that...

Anonymous(anon)
Posts: 0

Re: Camera can't focus

Sorry, but there is no dirt or film on the lens.
Have tried to update software, etc. without success.
Have tried a camera app from the market without success.

However, it does approx. 5 picture perfect before it broke.
Thanks for trying to help me

Anonymous(anon)
Posts: 0

Re: Camera can't focus

does the zoom function work? is there anything else other than focus that doesnt work correctly?

Anonymous(anon)
Posts: 0

Re: Camera can't focus

Zoom works fine, only thing not working is focus.