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One time poster
dinodolphin
Posts: 2
Registered: ‎2012-12-21

Call problem: Can't hear the other party

My phone Xperia Acro S is only less a month old.

But everytime i pick up an incoming call, I cannot hear the other party. In fact, I hear absolutely nothing at all.

The other party can hear me perfectly clear.

Only when i put it on loudspeaker i can hear the other party.

I checked all the volume setting. It's at maximum.

Wonder what's wrong. Can anyone help me with this?

Thanks.

One time poster
dinodolphin
Posts: 2
Registered: ‎2012-12-21

Re: Call problem: Can't hear the other party

I just tried Skyping using the phone.

I skype my sis and back. Both occasions, i could hear the other party really clearly.

Then i answered an incoming call. But i just couldn't hear the other party.

What's wrong? I can't seem to figure it out.

Really appreciate any suggestions/solutions.

Thanks.

Trustee
Michael-J
Posts: 199
Registered: ‎2012-10-22

Re: Call problem: Can't hear the other party

The first thing I would suggest would be a software repair on the phone. This can be done with either the PC Companion software (http://bit.ly/AugUct) or the Update Service tool (http://bit.ly/Jb00HG), If this did not resolve the issue then the phone would need to be examined. Repair details can be obtained by contacting your local support team directly. You can find contact details here: http://bit.ly/wPKtf6.

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