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Anonymous
Posts: 0

Oh surprise Static screen issue

Hi there, my phone just decided the other day to play up with the screen experiencing white static and also random colour bars. Now I have looked at the forums and there are quite a few issues with this so I am thinking do you have an issue with slider parts. Funny that as soon as the year warranty is up for electrical goods which I have passed by 10days it begins to play up. I can barely get the screen to work and well I don't know what I can do. Sure insurance is an excess £50 charge but looking as there a few issues like this I can tell it wasn't done by my hands so why must I cover the cost. If you can help in any way it would be most appreciated.

Thank you.

Community Manager
Posts: 8,914
Registered: ‎2010-11-12

Re: Oh surprise Static screen issue

Have you tried to repair or reinstall the software? Or can you confirm this as an hardware problem?

Anyway I suggest that you do a software repair via PC Companion just to be sure.

http://www.sonymobile.com/gb/tools/pc-companion/

If it doesn't help you should contact your local support to see if they can help you get it repaired even if you're a few days past warranty time.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

sony_sign_logo.png - Community Manager Sony Xperia Support Forum


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Anonymous
Posts: 0

Re: Oh surprise Static screen issue

I did the repair software and it fixed it for about 5minutes then went again. I will try the repair centre and see what they say.

Thank you so far.