Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Announcements

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

Reply
One time poster
Shimmy
Posts: 13
Registered: ‎2012-08-24

Complete Phone Fail after 6.2.A.0.400 update.

I have also posted this question    http://talk.sonymobile.com/thread/124732?start=1020&tstart=0#     here. Need to get a response fast on this.

I now have two Xperia P Alarm Clocks! Because that is about the only feature that still works after the JellyBean update.

Every time I make or receive a call the phone app crashes. I can't use Google Talk or ICQ. Web access is intermittant. I get random restarts/shutdowns. NFC no longer works.

Two phones are doing approximately the same thing.

I installed the update through Sony PC Companion (which is where I found out that the update existed).

I have done the Recovery through the PC Companion also. No change.

What do I do now? I like Jelly Bean but I don't care enough to have a Jelly Bean Brick.

How can I get a JellyBean update that works or revert to ICS?

Newbie
eami
Posts: 13
Registered: ‎2012-10-30

Re: Complete Phone Fail after 6.2.A.0.400 update.

have you tried to do a factory reset?

One time poster
Shimmy
Posts: 13
Registered: ‎2012-08-24

Re: Complete Phone Fail after 6.2.A.0.400 update.

Yes, same result.

Newbie
mithun_xperiap
Posts: 218
Registered: ‎2012-08-25

Re: Complete Phone Fail after 6.2.A.0.400 update.

How did u update your phone ! DID the update happen properly it seems there is some issue with the instalation. I would advice you to Reinstall JB using SUS or PCC(Prefferably SUS) wait for some time let the device setle down,Once done do a factory Reset..!

Hope it helps.

One time poster
Shimmy
Posts: 13
Registered: ‎2012-08-24

Re: Complete Phone Fail after 6.2.A.0.400 update.

What is SUS? I used PC Companion.

Installation went fine. and then did the recovery option to run it again.

Newbie
mithun_xperiap
Posts: 218
Registered: ‎2012-08-25

Re: Complete Phone Fail after 6.2.A.0.400 update.

SUS - http://www.sonymobile.com/in/tools/update-service/

Try Updating thru sus , backup all your data and make sure u DO A FACTORY RESET after instalation and i guess yiour problem will be resolved for sure.

Do let us know abt ur device status.

One time poster
Shimmy
Posts: 13
Registered: ‎2012-08-24

Re: Complete Phone Fail after 6.2.A.0.400 update.

Ok, have done the update on one of my two phones.

Had one call come in just after I rebooted but before I did the factory reset. It crashed.

Factory reset done and so far no crashes on phone calls. Hooray.

So far I haven't tested anything else because I can't log into the play store to get my apps and it won't download my carrier settings... working on that now.

One time poster
Shimmy
Posts: 13
Registered: ‎2012-08-24

Re: Complete Phone Fail after 6.2.A.0.400 update.

Update.

Phone #1 (that i've been doing all my testing)

If I DON'T sign in to my google account or if I deny internet access to the phone it works fine after a factory reset.

If it gets access to the google account and auto-downloads updates to the standard suite of pre-installed apps everything appears to go fine until I make a call. Then I get the message com.android.phone has stopped working.

I have repeated this several times in the last 24 hours.

Phone #2

Seems to work ok after the factory reset but has a continuous beeping quietly in the earpiece.

One time poster
Shimmy
Posts: 13
Registered: ‎2012-08-24

Re: Complete Phone Fail after 6.2.A.0.400 update.

Update:

I'm zeroing in on the cause of these crashes.

Since I do this testing late at night, all my test calls are between my two mobile phones and my home phone.

Both those numbers are in my google account's contacts.

Last night I was able to call someone else's number when I would have expected it to fail but it didn't.

That number isn't in my contacts.

To check, I deleted my own numbers from my contacts and called them and it worked ok.

I then recreated the contact step by step calling each time I added data.

It only started crashing again after adding a photo to the contact.

i'm now going to do some more testing to see if I can duplicate the exact conditions in a different set of contacts.