Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.
Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.
2013-11-17 12:02 PM
Try booting into safe mode. Switch off your phone and switch it on. When the screen with SONY logo appears, start tapping the menu button intermittently, and your phone will boot into safe mode. There will be a watermark at the lower end of the screen saying 'Safe mode'. All third party apps will be disabled in safe mode. You can uninstall any recently installed app at Settings--Apps--All apps--choose the app--Uninstall.
2013-11-25 04:37 AM
To know how to boot into safe mode take a look at this page: