Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Reply
One time poster
Posts: 9
Registered: ‎2012-11-29

android.process.media stopped

After update up to 11.2.A.0.21 the error message appears permanently: android.process.media stopped.

How to solve the problem?

How to return previous firmware if the problem can't be solved?

Sony Xperia Support
Posts: 3,553
Registered: ‎2011-11-28

Re: android.process.media stopped

I would recommend that you try repairing the phone software via PC Companion at first.

http://www.sonymobile.com/update

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Posts: 9
Registered: ‎2012-11-29

Re: android.process.media stopped

Thank you.

Could you specify the procedure?

What should I do step-by-step?

Sony Xperia Support
Posts: 3,553
Registered: ‎2011-11-28

Re: android.process.media stopped

Ofcourse :smileyhappy:

Turn off your phone

Download and install PC Companion

Run "Support Zone"
Click "Update phone software" (phone still not connected)

Click "Repair phone software"

Follow instructions in guide that opens up. Don't connect your phone until the computer tells you to do so.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Posts: 9
Registered: ‎2012-11-29

Re: android.process.media stopped

Hmm...

This is not very good solution as I see. It implies lost of contacts, programs and data on the phone. Of course I can backup it. But then I have to spend a lot of time to restore all of that...

Is there any other solution allowing to avoid that process?

... guess no...

One time poster
Posts: 9
Registered: ‎2012-11-29

Re: android.process.media stopped

The only thing I can say: help yourself...

So, how to solve the problem with message android.process.media stopped?

The main idea is your Android can't find data from cache. The reason, for example, you disconnected your phone when he was trying to read a lot of media files.

To solve the problem:

1. Settings --> Applications --> All

2. Choose Download manager and clear all data.

3. Choose Media Storage and clear all data.

NOTE.

The author of the solution recommends take out your SD-card and backup your mediafiles from your phone. I didn't do it.

All of I've lost are call settings and 5-10 minutes to restore them. That's it. Enjoy.

man
One time poster
Posts: 1
Registered: ‎2013-08-30

Re: android.process.media stopped

I have same problem after upgrade to 11.2.A.031.

I can't connect via Sony PC Companion

I can 't use Google Play

Clear cache doesn't help

No ring tone (vibration only) for incoming call.

 

Anyone have idea how to fix it?

Visitor
Posts: 2
Registered: ‎2013-11-15

update to 11.2.A.0.31 : android.process.media stop

Hello,

 

since my last update to 11.2.A.0.31 with PC Companion, i lost all music and photo files. and have this error message every 5 seconds :

"Le traitement android.process.media s'est malheureusement arrêté."

Services such as google play crash.

ROM : original, never rooted it

 

Sony Xperia J.

 

It's kind of an emergency because i can't use it. Thanks for your help

Visitor
Posts: 2
Registered: ‎2013-11-15

Re: android.process.media stopped

Same problem.

It seems to be so for all xperia J owners who did this last update.

waiting for a real solution from sony

Visitor
Posts: 2
Registered: ‎2012-12-25

Re: android.process.media stopped

Sony Xperia Neo V MT11i had message android.process.media stoped after 10...20 times stops with app Gaseta.ru. Seems it was start aftermy provider do his base cell stations upgrading week ago and app can not has him files full for big time when base station server not answer. This situation was also with battery delaying. After OK in message system work.