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One time poster
tigerlily
Posts: 1
Registered: ‎2013-12-04

Xperia J - Can't receive text messages

I have only had my phone for a week and I am having trouble receiving messages from some of my contacts. I restarted my phone and removed the battery, but that only fixed it for some of the contacts. There are still a few people I cannot get any messages from at all. Is there anything I can do to remedy this??? Thanks!

Sony Xperia Support
Rickard
Posts: 3,491
Registered: ‎2012-01-12

Re: Xperia J - Can't receive text messages

What phone did you have before? If you had an iPhone you may have iMessage enabled so your friends with an iPhone are sending you iMessages instead. If so, start your old phone and disable iMessage (it needs to be connected to the internet) or ask your friends to disable iMessage for you in their phones.